How Philippine Call Centers Are Promoting Their Employees’ Welfare

Above-industry compensation

Regularly, the government labor agency publishes minimum wage for all Filipino workers. It sets the starting pay all employers are asked to give to an entry-level worker. Call center companies in the Philippines consistently offer above-industry basic compensation. In the process, they provide agents with a financial head-start to ensure they live a reasonably decent lifestyle.

Better benefits

The country's Labor Code lists many employers' obligations, including tax, social security, health, and housing contributions for their employees. Not only are call center companies in the Philippines doing their part on these items, but they also provide health and life insurance as part of their employee package. In this way, agents will have fewer worries during times of illness or untimely demise, protecting them and the people they love from financial stress.

Generous incentives  

Call centers are attracting talents from the labor market through their generous incentives program. Agents are given performance bonuses and other incentives on top of their basic salary, increasing the amount of money they take home from work.

Healthcare

Another way companies promote their employees’ welfare is through health care. Many call centers offer free annual physical and dental exams to check on their overall health. They also have company clinics with the on-duty nurse to cater to any first-aid needs or medical concerns.

Job Security

Another great benefit is job security. As training new agents is costly, call centers tend to go out of their way to keep their best employees. Moreover, they hire their managerial and leadership positions mostly from within the organization, rewarding successful agents with a well-defined career development path.

World-class training

Call centers boast world-class training in the English language, business communication, customer service, technical support, and leadership skills. These are valuable business skills that allow agents to develop holistically in their work.

Personalized support

Call center agents are not set up for failure once they start working. They are constantly being mentored to become the best versions of themselves to succeed in their jobs. Supervisors, for one thing, look after their employees’ welfare day in and day out. Other support departments, such as training and development, quality, and human resource departments, also play important roles in their development.

Filipino employees’ welfare

Call centers doing business in the Philippines are not just providing good-paying, secure jobs to more than a million Filipino workers. As great employers, they also establish great industry standards to look after their welfare. They know that by taking care of their employees, they will also take great care of their business.