A U.S.-based self-storage management company encountered increased demands as its facility portfolio grew. With six internal support employees, the company required additional capacity for customer service, sales, collections, and tenant enquiries.
The company partnered with Select VoiceCom for support. SVC started with three dedicated agents and delivered specialised training, workforce planning, extended coverage, and oversight.
Within one year, SVC expanded its team to 34 agents. The client grew its portfolio from 120 to over 300 facilities and achieved a 10.39-percentage-point increase in occupancy. The case study details how the partnership supported these outcomes.
See How Scalable Support Strengthened the Client's Operations
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