Legal Intake for Mass Tort

Legal Intake for Mass Tort

Select VoiceCom Call Center provides high-quality legal intake for mass tort law firms, with expert services available 24 hours a day, seven days a week, 365 days per year, so you never miss out on a potential claim.

The sheer volume is what sets apart mass torts from other types of legal claims. Mass tort cases can explode once advertising begins. Even the most experienced and well-staffed law firms can have trouble keeping up with the flood of enquiries. Legal assistants, paralegals, and junior associates all play a vital role, but even before they get involved, having a capable intake department ensures that the leads your team handles are qualified.

Many of these early calls are not very technical. Prospective claimants seek someone to listen, provide quick and clear answers, and provide timely service. That’s where Select VoiceCom Call Center comes in.

Outsource Your Client Intake to Save Time, Difficulty, and Money

Client intake is one of the early steps in establishing a court-approved mass tort settlement. It is essential to determine whether callers have used a particular drug, medical device, or product and whether they have symptoms, illnesses, or diagnoses consistent with other mass tort plaintiffs.

Specific legal advice is your field, but our team will intake the appropriate data you need to follow up on leads and add claimants to your roster, saving you time, difficulty, and money.

Select VoiceCom handles:

• Preliminary screening of prospects based on set parameters
• Intake of possible clients, including data entry and claim filing
• Inbound calls for potential claimants with questions about a mass tort
• Outbound calls to potential claimants to help meet the court’s scope requirements

With a trusted outsourcing partner, your paralegals, assistants, and attorneys stay focused on their specialized work. At the same time, we take care of basic data entry, eligibility requirements, and more mundane tasks that are still an essential part of the process.

Select VoiceCom agents in the Philippines are paid better than average wages, including full benefits for them and their families. Still, it is a fraction of what you might pay to retain the same level of service in North America, Europe, or Australia.

What Can a BPO Outsourced Contact Center Do for You

While we do not provide legal services as a law firm might, our model includes:

• Business Process Tasks: We offer the exclusive use of a dedicated team of skilled call center professionals versed in detail-oriented data entry and mass tort support services. We use the latest technology and advanced software for practical support. Supervisor oversight ensures our partners that no detail is omitted or erroneously entered into systems.
• English-Speaking Agents: Our Filipino staff speaks English proficiently, having learned English since they started school and with little to no accent. We found our center to be a cut above the rest, hand-selecting call center candidates among a pool of well-speaking, college-educated customer service experts.
• Technology: Our telecom infrastructure includes a full-feature Automatic Call Distributor with skills-based routing, IVR, hybrid VOIP, 50 Mbps internet bandwidth, a customized Vici Dial/OS Dial platform, and Microsoft-based servers with firewall security and backup protection.
• After-Hours Call Support and Live Chat: 24/7 contact center support is demanded in mass torts where pain and worry frequently keep people up at night. The ability to resolve claimant questions promptly and efficiently sets your law firm apart from the masses. We provide answers when and where claimants need them, whether by phone, email, or chat with live agents.
• Plaintiff Filtering: Our custom-devised questionnaires and data entry services help law firms narrow the claimant field and flag potentially fraudulent claims. When a particular lead meets the criteria set forth by our client, legal consultations can be scheduled and referred.
• Claim Filing: Legal intake requires specialized knowledge of data entry and forms processing, not to mention tedious, time-consuming quality control. Select VoiceCom’s claim filing services include data evaluation, confirmation, authentication, auditing, documentation, and reporting.