Social Security Disability

Select VoiceCom: Your Partner in Streamlining SSD Case Management and Client Engagement

At Select VoiceCom, we specialize in delivering tailored call center services to law firms focused on Social Security Disability claims. Located in Cebu, Philippines, we provide cost-effective, professional, and compassionate support to enhance your firm's operations. Our services are designed to optimise your intake processes, improve communication with clients, and free up your legal team to focus on winning cases. Here’s how we can help:

Customized Intake and Case Management Support


We understand that every SSD case requires personalised attention. Our team is trained to conduct detailed client intakes, asking the right questions to gather the information needed to assess each claim effectively. Whether you're dealing with initial applications or appeals, we can tailor our intake procedures to match your firm’s requirements, ensuring a smooth and efficient process from the first client contact.

Seamless Integration with Your Systems


Our team integrates directly with your case management software, such as Clio or MyCase, allowing us to work within your established workflows. This ensures that all data collected during client calls is accurately and efficiently entered into your system, reducing administrative burdens on your staff and improving overall case tracking.

Compassionate Client Engagement

Social Security Disability claimants often face significant stress and uncertainty. Our highly trained agents provide empathetic support, guiding clients through the complexities of the SSD process with patience and care. We handle a variety of client interactions, from initial enquiries to follow-ups, making sure your clients feel supported and informed every step of the way.

Document Collection and Follow-Up

Managing the flow of critical medical records and documentation is a core aspect of SSD cases. Our team can assist with contacting healthcare providers, obtaining the necessary medical records, and following up with clients to ensure all required documentation is submitted on time. This reduces delays in case progression and ensures deadlines are met.

Comprehensive Screening and Case Qualification

Our agents are skilled at pre-screening potential clients to determine if they meet the basic criteria for SSD claims. We assess eligibility by reviewing relevant medical conditions, work history, and application requirements, ensuring that only qualified cases move forward, saving your legal team valuable time and effort.

Timely Updates and Case Status Reporting

We keep your clients informed at every stage of the process, providing updates on their case status, responding to enquiries, and ensuring that they understand the next steps. Our detailed reporting ensures your legal team stays on top of case developments without being bogged down in administrative tasks.

HIPAA Certified for Data Security and Compliance

At Select VoiceCom, we are committed to safeguarding sensitive client information. As HIPAA-certified by The Compliancy Group, our processes meet the stringent standards required for handling medical and personal data. Every agent completes rigorous HIPAA certification training, and we include a Business Associate Agreement (BAA) in all our Service Agreements, ensuring compliance with all regulatory requirements.
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The Benefits of Partnering with Select VoiceCom for Your SSD Law Firm

• Enhanced Client Experience: Our compassionate agents ensure that clients receive the support they need, which can improve client satisfaction and retention.
• Improved Efficiency: By outsourcing intake, follow-ups, and documentation management, your legal team can focus on case preparation and hearings, rather than administrative tasks.
• Cost-Effective Solutions: Our services offer a cost-effective way to manage high call volumes and complex administrative tasks without the overhead of expanding your in-house team.
• Scalable Support: Whether you’re a small firm or a large practice, our services scale to meet your needs, providing flexible solutions as your caseload fluctuates.
• Regulatory Compliance: Our HIPAA-compliant services ensure that all client data is handled with the highest level of confidentiality, minimizing risks to your firm.