Dedicated Intake Teams for Mass Tort Law Firms
Select VoiceCom provides Mass Tort Legal Intake Outsourcing designed specifically for plaintiff firms handling large and small-scale litigation campaigns. We combine deep call-center experience, legal-intake discipline, enterprise infrastructure, and strict compliance controls to support high-volume lead capture, qualification, evidence intake, and retainer execution.
Our model is structurally different from ordinary outsourcing vendors:
- Every Mass Tort engagement is delivered through a fully dedicated intake team working exclusively for a single firm.
- No shared desks, no blended agent pools, no multi-firm queues.
Your team is built inside our secure facilities, trained on your standards, and managed jointly — ensuring quality, control, and outcomes that mirror an internal department.
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Who We Support
We serve firms that depend on disciplined intake, fast response times, and airtight data handling, including
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National Mass Tort litigation firms
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Co-counsel networks
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Lead acquisition and intake conversion operations
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Plaintiff firms launching new tort dockets
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Legal marketing entities handling high-volume inbound inquiries
What Makes Select VoiceCom Different
A Dedicated Team Model – Every Time
Your intake staff is recruited, trained, supervised, and continuously calibrated by Select VoiceCom, but they work only on your matters:
- No shared intake staff
- No agent rotation across law firms
- No cross-firm data exposure
Your team:
And your leadership is involved throughout hiring, onboarding, QA calibration, workflow structure, and performance oversight.
- Uses your scripts
- Follows your eligibility criteria
- Documents in your CRM
- Enforces your disclosure rules
- Follows your evidence prompts
- Supports your retainer process
The result:
A long-term, litigation-ready intake force that reflects your firm’s standards, tone, intake logic, compliance posture, and conversion expectations.
17+ Years of Proven Outsourcing Experience
With more than a decade and a half in the BPO sector, Select VoiceCom has the operating maturity, managerial depth, and business processes required for sensitive legal environments. Our management has over a decade of tenure in legal intake structures, quality controls, and regulated service delivery
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College-Educated, Highly-Vetted Intake Agents
Agents meet strict hiring requirements and language standards before being assigned
- College-educated
- Screened for English fluency and tone control
- Trained in factual documentation and rule-based intake
- Conditioned to handle claimants with empathy, neutrality, and professionalism
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Large-Scale, Secure Facilities
Our on-site intake operations run from controlled facilities with:
- 1,500+ workstations
- Redundant connectivity and power
- CCTV monitoring
- No mobile device environment on intake floors
- Access-controlled work areas
- Encrypted data systems
Compliance, Governance & Data Security
We support intake operations that must operate inside:
Our internal compliance structure, facility controls, and documented procedures ensure claimant information, intake results, medical references, and campaign data remain protected.
Our Mass Tort Legal Intake Outsourcing Services
Rapid Lead Capture & Multi-Touch Outreach
Your dedicated team handles:
Inbound
inquiry lines
Outbound
follow-up
SMS and
email cycles
After-hours
demand
AI Technology
Our speed-to-lead programs are built to immediately contact incoming Mass Tort claimants before interest drops or competing firms engage.
Eligibility Screening & Case Qualification
We intake claimant data based on your legal criteria, including:
- Exposure timelines
- Device pharmaceutical references
- Treatment patterns
- Provider history
- Venue factors
- Knockout criteria
Disclosure & Retainer Facilitation
Your intake team follows firm-approved language to:
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Evidence Coordination & Data Collection
Your team guides claimants in identifying key proof sources:
✔ Medical records
✔ Specialist/clinic history
✔ Diagnostic confirmations
✔ Treatment timelines
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Ongoing Lead Nurturing & Partial-Intake Completion
Mass Tort claimants often require multiple contacts to complete intake. Your team executes firm-defined follow-up cadence, status tracking, documentation accuracy, and closure logic to ensure no viable lead is abandoned.
CRM Operation & Data Hygiene
Agents work directly in your chosen systems:
- Litify
- Filevine
- Salesforce
- HubSpot
- Lead Docket
- Law Ruler
- Internal firm CRMs
We apply consistent data conventions, tagging, status logic, documentation standards, and timestamped notes.
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We never blend agents across firms. Your intellectual property, scripts, and litigation logic stay confidential.
Intake happens inside controlled facilities — not remote locations.
Frontline operations, QA architects, trainers, and supervisors have long tenure in litigation-related intake.
Campaign spikes, new tort launches, multi-state filing surges — we scale without compromising control.
College-educated, accent-neutral, trained extensively before taking their first live intake.
Structured hiring, training, calibration, auditing, workforce planning, and performance analytics.
