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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

Call Center Philippines: The Bohol Tarsier
August 13, 2024

A few years ago, May 7, 2003 at exactly 3pm when we arrived in Bohol, Philippines. It was my first time on this tropical...

Call Center: Essentials of Saving Money
August 13, 2024

The price of everything has gone up. When you go to the mall, the least you can spend is like one thousand pesos so you ...

Getting Ready for Work After a Long Break
Getting Ready for Work After a Long Break
August 12, 2024

Reporting back to work after a long vacation or an eventful weekend can be tiresome and will need extra push, especially...

Latest Trends of the BPO Industry
Latest Trends of the BPO Industry
August 7, 2024

The BPO industry has come a long way since it started in the late 1990s. It has evolved tremendously and grown by leaps ...

Why Startups Need to Partner with a Data Mining Call Center
Why Startups Need to Partner with a Data Mining Call Center
August 7, 2024

From a 30,000-foot perspective, data mining is the process of searching, collecting, sorting, and analyzing data. The go...

4 Reasons Why You Need to Invest in a Good Call Center Billing Software
4 Reasons Why You Need to Invest in a Good Call Center Billing Software
August 7, 2024

Every business has a responsibility to ensure accurate billing for its customers. As soon as a client signs up for your ...

The Effects of Conflict at the Workplace
The Effects of Conflict at the Workplace
August 7, 2024

All call center agents who work in a Philippine call center have one common goal. These employees usually come from diff...

Why Site Navigation Support is Crucial for Your Business
Why Site Navigation Support is Crucial for Your Business
August 7, 2024

The internet and the World Wide Web have completely changed the way we go about our daily lives and how we conduct our b...

3 Questions to Ask Your Philippines-based Call Center
3 Questions to Ask Your Philippines-based Call Center
August 7, 2024

For businesses in search of cost-effective customer service solutions, outsourcing your incoming inquiries to a call cen...