Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” all the time, especially when we talk about business economics. It has come a long way fr...
How to Say “No” to Your Customers When You REALLY Need to
August 13, 2024You know the drill—it is imperative to concede to every caller request because the customer is always right. With that, ...
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Maintaining Productivity in a Philippine Call Center
August 13, 2024Philippine call centers are known worldwide to be very competitive and productive. This is what makes them stand out glo...
Environmental Impact of Call Center Growth
August 13, 2024There is no doubt that the Philippines’ call center industry is expanding in Cebu. This is a good thing for many parts o...
Importance of Self-Care in a Hectic World of Call Center
August 13, 2024Many Philippine call center transactions are doomed from the outset, as the agents are just as stressed as the people ca...
3 Predictions on How Outsourcing Can Change in the Next 10 Years
August 13, 2024Outsourcing has benefited numerous industries through the years, leading to overwhelming improvements in work efficiency...
Call Center Philippines: The Bohol Tarsier
August 13, 2024A few years ago, May 7, 2003 at exactly 3pm when we arrived in Bohol, Philippines. It was my first time on this tropical...
Call Center: Essentials of Saving Money
August 13, 2024The price of everything has gone up. When you go to the mall, the least you can spend is like one thousand pesos so you ...
Getting Ready for Work After a Long Break
August 12, 2024Reporting back to work after a long vacation or an eventful weekend can be tiresome and will need extra push, especially...