Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Philippine Call Center: Work and Parenthood
August 15, 2024Before, in the typical Filipino family, only the father worked while the mother was usually the housewife and was there ...
Attractive Incentive Schemes That Call Centers Should Consider
August 15, 2024As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on t...
Philippine BPO: A Strategic Business Planning
August 14, 2024Before, outsourcing was the preserve of the biggest companies. International companies set up dedicated services that en...
Philippine BPO: Meeting the Challenges of Non-Voice Sectors
August 14, 2024The first Business Process Outsourcing was introduced in the Philippines in 1992. Since then, many call center companies...
Five Crucial Skills Every Call Center Agent Should Master
August 14, 2024If you want your company to build and maintain great relationships with customers, you need skilled call center agents o...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics in 2021: A Year End Report
August 14, 2024Growth is always a welcome development for most businesses. However, rapid growth will inevitably hit a plateau that can...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” all the time, especially when we talk about business economics. It has come a long way fr...
How to Say “No” to Your Customers When You REALLY Need to
August 13, 2024You know the drill—it is imperative to concede to every caller request because the customer is always right. With that, ...