Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Philippine BPO: Meeting the Challenges of Non-Voice Sectors
August 14, 2024The first Business Process Outsourcing was introduced in the Philippines in 1992. Since then, many call center companies...
Five Crucial Skills Every Call Center Agent Should Master
August 14, 2024If you want your company to build and maintain great relationships with customers, you need skilled call center agents o...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics in 2021: A Year End Report
August 14, 2024Growth is always a welcome development for most businesses. However, rapid growth will inevitably hit a plateau that can...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” all the time, especially when we talk about business economics. It has come a long way fr...
How to Say “No” to Your Customers When You REALLY Need to
August 13, 2024You know the drill—it is imperative to concede to every caller request because the customer is always right. With that, ...
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Maintaining Productivity in a Philippine Call Center
August 13, 2024Philippine call centers are known worldwide to be very competitive and productive. This is what makes them stand out glo...
Environmental Impact of Call Center Growth
August 13, 2024There is no doubt that the Philippines’ call center industry is expanding in Cebu. This is a good thing for many parts o...