Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
4 Reasons Why You Need to Invest in a Good Call Center Billing Software
August 7, 2024Every business has a responsibility to ensure accurate billing for its customers. As soon as a client signs up for your ...
The Effects of Conflict at the Workplace
August 7, 2024All call center agents who work in a Philippine call center have one common goal. These employees usually come from diff...
Why Site Navigation Support is Crucial for Your Business
August 7, 2024The internet and the World Wide Web have completely changed the way we go about our daily lives and how we conduct our b...
3 Questions to Ask Your Philippines-based Call Center
August 7, 2024For businesses in search of cost-effective customer service solutions, outsourcing your incoming inquiries to a call cen...
Why Your Company Should Outsource E-Filing Tasks to A BPO Business Call Center in the Philippines
August 7, 2024Businesses often struggle when tax season is looming on the horizon. Quite understandable really, considering the amount...
How Outsourcing Can Revolutionize Your Business Workflow
August 7, 2024How you organize and run your business workflow should help you achieve optimum results. However, many factors can hinde...
How to Detect Call Center Scammers: 8 Tips for Call Center Agents
August 7, 2024According to Neustar, call center fraud was up 40% in 2020 due to the high emotions and anxiety caused by the pandemic. ...
Philippine Call Center: Dress for Success for Women
August 5, 2024First impressions are critical in a call center job interview. Your first impression is greatly influenced not just by y...
Outsourcing: 6 Tips to Keep Your Customer Data Safe
August 5, 2024If you’re outsourcing tasks related to marketing, customer support, and the like, you’ll inevitably need to relay some c...
Government Initiatives in Enhancing BPO Workforce
August 5, 2024The emergence of the BPO industry enormously affects the Philippines' unemployment rate. The government's main focus is ...