Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Inbound Call Center: Courage of a Call Center Agent
August 2, 2024Working in a Philippine call center takes a lot of skills. It requires both knowledge and English proficiency. You also ...
Defining Success in the Philippine Call Center
August 2, 2024How do you define success? Success means different things to different people. For some, monetary reward is a measure of...
Philippine Telemarketing: Adapting to Night Shift Work
August 2, 2024While everyone else calls it a day, Philippine call center agents are just starting theirs. This is how it is when you w...
Call Center: The True Meaning of Christmas
August 2, 2024There are 24 days to go, and it’s the most special day of the year, Christmas. Unsurprisingly, the hectic holiday is fas...
Call Centre: Search Engine Optimization
August 2, 2024Small business in the internet age is still about marketing. In this case, much of that marketing takes place online. Se...
Call Center in the Philippines: Building Strong Relationships at Work
August 2, 2024Every Philippine call center is a relationship business. The quality and impact of your work and the profitability of yo...
The Evolution of BPO: Non-Voice Service Provider
August 2, 2024The Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wid...
Different Types of IT Support Services
August 2, 2024With everything going digital and mobile, the dominance of providing exceptional technical support becomes inevitable. M...
Most Effective Ways to Turn an Irate Customer into a Happy One
August 2, 2024The Philippine call center agents always encounter angry customers, especially in an inbound call center setting. Even c...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...