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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

How Live Chat Can Improve Your Customer Service
How Live Chat Can Improve Your Customer Service
August 2, 2024

Customer service is the face of an organization. While the methods for delivering that service have changed, the goal re...

How a Philippine Call Center Agent Can Save Money
How a Philippine Call Center Agent Can Save Money
August 2, 2024

The Philippine contact center is known for compensating inbound and outbound call center agents more than other industri...

Great Ways to Personalize the Customer Experience
Great Ways to Personalize the Customer Experience
August 2, 2024

Every business is forged by developing and nurturing relationships. Without that personal connection, companies are boun...

Maintaining Culture & Quality Calls in a BPO
Maintaining Culture & Quality Calls in a BPO
August 2, 2024

Philippine call centers operate at nighttime because it is daytime in most continents. This kind of working shift is new...

Why Outsourcing Office Tasks Is Always A Smart Business Decision
Why Outsourcing Office Tasks Is Always A Smart Business Decision
August 1, 2024

Office tasks are part and parcel of what makes a business function. Without them, there’s no way your company can surviv...

What an After-Hours Support Team can Bring to your Business
What an After-Hours Support Team can Bring to your Business
August 1, 2024

The good old days of closing shops at 5 PM are long gone… Because our present world makes connecting to anyone across th...

23 Industry Experts Share Their Best Selling Tips
23 Industry Experts Share Their Best Selling Tips
August 1, 2024

You’re at your wit’s end. You’re about to experience the mother of all meltdowns because of your abysmal sales record fo...

Improving Productivity in Philippine Call Centers
Improving Productivity in Philippine Call Centers
August 1, 2024

It is definitely the people who are the greatest assets of a company, and they are the moving force behind call centers ...

How Call Overflow Services Positively Impact Customer Relationships
How Call Overflow Services Positively Impact Customer Relationships
August 1, 2024

Customers don’t like being made to wait too long when reaching out to businesses, especially when they need immediate as...

Philippines Call Center: Effective Communication
Philippines Call Center: Effective Communication
August 1, 2024

Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in profes...