Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Most Effective Ways to Turn an Irate Customer into a Happy One
August 2, 2024The Philippine call center agents always encounter angry customers, especially in an inbound call center setting. Even c...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...
2012 BPO Trends
August 2, 2024The competition in business processing outsourcing (BPO) in the region will likely take shape this year as firms gear up...
The Anatomy of a Successful Inbound Call
August 2, 2024You’ve managed to answer your callers’ questions, yet the call still ended with them getting even more agitated because ...
Satisfied Vs Delighted Customers in Philippine Call Center
August 2, 2024How does a delighted customer differ from a satisfied one? Let me give you an example. A customer went to a coffee shop ...
Is the global economic crisis affecting the offshore call center industry?
August 2, 2024There are a lot of opinions on whether the current financial crisis is going to hurt the Philippine call center and BPO ...
Philippine Economic Zone Authority: Promoting BPO in the Country
August 2, 2024Global companies are looking for ways to maximize operating costs and lessen risk while enhancing resources to protect t...
Green Call Center: The Philippine Tarsier and Being Green
August 2, 2024The tarsier is one of the endangered species here in the Philippines, and its sanctuary is located in Bohol. The first t...
BPO Service: A Great Business Website
August 2, 2024Is there any business at the present time that doesn’t have a website yet? I must say, there are still those who are not...
A Positive Approach to Call Center Stress
August 2, 2024Stress, indeed, has been regarded as a major threat to call centers in the Philippines. The cost of workplace stress is ...