Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Is the global economic crisis affecting the offshore call center industry?
August 2, 2024There are a lot of opinions on whether the current financial crisis is going to hurt the Philippine call center and BPO ...
Philippine Economic Zone Authority: Promoting BPO in the Country
August 2, 2024Global companies are looking for ways to maximize operating costs and lessen risk while enhancing resources to protect t...
Green Call Center: The Philippine Tarsier and Being Green
August 2, 2024The tarsier is one of the endangered species here in the Philippines, and its sanctuary is located in Bohol. The first t...
BPO Service: A Great Business Website
August 2, 2024Is there any business at the present time that doesn’t have a website yet? I must say, there are still those who are not...
A Positive Approach to Call Center Stress
August 2, 2024Stress, indeed, has been regarded as a major threat to call centers in the Philippines. The cost of workplace stress is ...
The Fundamentals of Empathizing with Your Customers
August 2, 2024Being in customer service will often test your patience and your ability to remain calm. Case in point: entertaining cal...
4 Training Techniques to Help Your Call Center Employees be Better Salespeople
August 2, 2024Selling is not an easy job. Your call center employees don’t only need to say the right things; they also need to be per...
How Live Chat Can Improve Your Customer Service
August 2, 2024Customer service is the face of an organization. While the methods for delivering that service have changed, the goal re...
How a Philippine Call Center Agent Can Save Money
August 2, 2024The Philippine contact center is known for compensating inbound and outbound call center agents more than other industri...
Great Ways to Personalize the Customer Experience
August 2, 2024Every business is forged by developing and nurturing relationships. Without that personal connection, companies are boun...