Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Center in the Philippines: Building Strong Relationships at Work
August 2, 2024Every Philippine call center is a relationship business. The quality and impact of your work and the profitability of yo...
The Evolution of BPO: Non-Voice Service Provider
August 2, 2024The Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wid...
Different Types of IT Support Services
August 2, 2024With everything going digital and mobile, the dominance of providing exceptional technical support becomes inevitable. M...
Most Effective Ways to Turn an Irate Customer into a Happy One
August 2, 2024The Philippine call center agents always encounter angry customers, especially in an inbound call center setting. Even c...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...
2012 BPO Trends
August 2, 2024The competition in business processing outsourcing (BPO) in the region will likely take shape this year as firms gear up...
The Anatomy of a Successful Inbound Call
August 2, 2024You’ve managed to answer your callers’ questions, yet the call still ended with them getting even more agitated because ...
Satisfied Vs Delighted Customers in Philippine Call Center
August 2, 2024How does a delighted customer differ from a satisfied one? Let me give you an example. A customer went to a coffee shop ...
Is the global economic crisis affecting the offshore call center industry?
August 2, 2024There are a lot of opinions on whether the current financial crisis is going to hurt the Philippine call center and BPO ...
Philippine Economic Zone Authority: Promoting BPO in the Country
August 2, 2024Global companies are looking for ways to maximize operating costs and lessen risk while enhancing resources to protect t...