Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How Call Overflow Services Positively Impact Customer Relationships
August 1, 2024Customers don’t like being made to wait too long when reaching out to businesses, especially when they need immediate as...
Philippines Call Center: Effective Communication
August 1, 2024Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in profes...
How to Train Your Newly Hired Customer Service Agents to be More Engaging
August 1, 2024Whether you’re running a product or a service-based business, living up to your customers’ expectations is a must if you...
Telemarketing: Appointment Setting
August 1, 2024For ordinary people, appointment scheduling is quite a typical thing. When they go to the dentist, they have to make an ...
BPO: Facts About Employees Leave I
August 1, 2024Soft management skills—people skills—are the critical element in battling high turnover and creating a high-retention wo...
Self-Care Tips for Busy Leaders
August 1, 2024As a leader, others orbit around you, looking to you for guidance and direction, hoping to better themselves in their wo...
Inbound Call Center Agent’s Relaxation Tips
August 1, 2024It is difficult to spend all day on the phone dealing with people you barely know, day after day. It is even more challe...
Eco Friendly Practices in Philippine Call Center
August 1, 2024Maybe we think that the only thing green about business is the color of money. This is definitely wrong. We live in a ti...
3 Creative Ways on How To Train Call Center Agents
July 31, 2024Many of us have experienced sleeping through an entire lecture because of an instructor’s boring and uninspired teaching...