Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Maintaining Culture & Quality Calls in a BPO
August 2, 2024Philippine call centers operate at nighttime because it is daytime in most continents. This kind of working shift is new...
Why Outsourcing Office Tasks Is Always A Smart Business Decision
August 1, 2024Office tasks are part and parcel of what makes a business function. Without them, there’s no way your company can surviv...
What an After-Hours Support Team can Bring to your Business
August 1, 2024The good old days of closing shops at 5 PM are long gone… Because our present world makes connecting to anyone across th...
23 Industry Experts Share Their Best Selling Tips
August 1, 2024You’re at your wit’s end. You’re about to experience the mother of all meltdowns because of your abysmal sales record fo...
Improving Productivity in Philippine Call Centers
August 1, 2024It is definitely the people who are the greatest assets of a company, and they are the moving force behind call centers ...
How Call Overflow Services Positively Impact Customer Relationships
August 1, 2024Customers don’t like being made to wait too long when reaching out to businesses, especially when they need immediate as...
Philippines Call Center: Effective Communication
August 1, 2024Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in profes...
How to Train Your Newly Hired Customer Service Agents to be More Engaging
August 1, 2024Whether you’re running a product or a service-based business, living up to your customers’ expectations is a must if you...
Telemarketing: Appointment Setting
August 1, 2024For ordinary people, appointment scheduling is quite a typical thing. When they go to the dentist, they have to make an ...
BPO: Facts About Employees Leave I
August 1, 2024Soft management skills—people skills—are the critical element in battling high turnover and creating a high-retention wo...