Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Top BPO Companies in the Philippines
October 16, 2024Business Process Outsourcing is a vital component to a growing Philippine economy. BPO and call center companies in Cebu...
Types of Industries That Outsource to Philippine Call Centers
October 16, 2024The Philippines is one of the most reliable countries to outsource inbound and outbound call center services. Many compa...
Cebu: Improving BPO Workforce through Education
October 16, 2024Now, Cebu City is on the ninth spot in the list of top 10 Emerged Destinations for BPO. It is no doubt because it has ma...
E-Commerce Customer Service: A Beginner’s Ultimate Guide
October 16, 2024Customer service impacts new and existing customers, heavily affecting your business sales. According to a Zendesk trend...
Call Center Data Security: 6 Ways to Protect Customer Data
October 16, 2024In case you didn't know, data is now the world's most valuable asset, surpassing oil. It has become a commodity for many...
Call Centre 101: Understanding Inbound and Outbound Calls
October 16, 2024Not all types of customer service are the same. In today's digital age, there are multiple ways businesses can work to r...
Call Centre Customer Service Statistics and Trends to Know
October 15, 2024With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more rea...
The Future of Call Center: 14 Must-Know Statistics and Trends
October 15, 2024The business process outsourcing (BPO) industry which includes outsourcing of call centers is one of the fastest-growing...
The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
October 14, 2024Data is the closest thing leaders have to a crystal ball for predicting the future of call centers. Without it, modern c...
Common Tasks to Outsource to Business Process Outsourcing Companies
October 14, 2024When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...