Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Centre 101: Understanding Inbound and Outbound Calls
October 16, 2024Not all types of customer service are the same. In today's digital age, there are multiple ways businesses can work to r...
Call Centre Customer Service Statistics and Trends to Know
October 15, 2024With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more rea...
The Future of Call Center: 14 Must-Know Statistics and Trends
October 15, 2024The business process outsourcing (BPO) industry which includes outsourcing of call centers is one of the fastest-growing...
The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
October 14, 2024Data is the closest thing leaders have to a crystal ball for predicting the future of call centers. Without it, modern c...
Common Tasks to Outsource to Business Process Outsourcing Companies
October 14, 2024When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...
9 Essential Tasks You Can Outsource for Your E-Commerce Business
October 14, 2024Online shopping has become increasingly popular as technology becomes essential in our daily lives. In 2020, global onli...
The Philippines’ BPO and Telecommunication Sector
October 11, 2024In today’s fast-changing world, getting reliable information is really important for helping economies grow and reducing...
BPO Industry in PH: 2024 Performance and Future Initiatives
October 11, 2024As 2024 comes to a close, the Philippine BPO industry continues to thrive with about a 10% annual growth rate. This stea...
What to Consider When Choosing the Right BPO Partner
October 11, 2024You've thought it through and are now fully on board with the idea of outsourcing your business tasks. Not only will it ...
The Rise of AI In the Call Center Industry
October 10, 2024Today, we live in a technological age, where digital tools and machinery make our lives more comfortable and convenient ...