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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
    The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
    October 14, 2024

    Data is the closest thing leaders have to a crystal ball for predicting the future of call centers. Without it, modern c...

    Common Tasks to Outsource to Business Process Outsourcing Companies
    Common Tasks to Outsource to Business Process Outsourcing Companies
    October 14, 2024

    When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...

    9 Essential Tasks You Can Outsource for Your E-Commerce Business
    9 Essential Tasks You Can Outsource for Your E-Commerce Business
    October 14, 2024

    Online shopping has become increasingly popular as technology becomes essential in our daily lives. In 2020, global onli...

    The Philippines’ BPO and Telecommunication Sector
    The Philippines’ BPO and Telecommunication Sector
    October 11, 2024

    In today’s fast-changing world, getting reliable information is really important for helping economies grow and reducing...

    BPO Industry in PH: 2024 Performance and Future Initiatives
    BPO Industry in PH: 2024 Performance and Future Initiatives
    October 11, 2024

    As 2024 comes to a close, the Philippine BPO industry continues to thrive with about a 10% annual growth rate. This stea...

    What to Consider When Choosing the Right BPO Partner
    What to Consider When Choosing the Right BPO Partner
    October 11, 2024

    You've thought it through and are now fully on board with the idea of outsourcing your business tasks. Not only will it ...

    The Rise of AI In the Call Center Industry
    The Rise of AI In the Call Center Industry
    October 10, 2024

    Today, we live in a technological age, where digital tools and machinery make our lives more comfortable and convenient ...

    Top 5 Benefits of Outsourcing BPO in the Philippines
    Top 5 Benefits of Outsourcing BPO in the Philippines
    October 10, 2024

    Business process outsourcing (BPO) in the Philippines is indeed transformative for companies of all sizes worldwide. Wit...

    Qualities of the Best Call Centers in the Philippines
    Qualities of the Best Call Centers in the Philippines
    October 10, 2024

    Top-notch customer service is essential for any business to thrive. Nowadays, customers expect superior service across m...

    Everything You Need to Know About Call Center Fraud and How to Stop Them
    Everything You Need to Know About Call Center Fraud and How to Stop Them
    October 4, 2024

    Today, the world is growing reliant on the web and other digital tools, making people’s lives easier and more convenient...