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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    10 Must-Have Call Center Tools for 2024 and Beyond
    10 Must-Have Call Center Tools for 2024 and Beyond
    September 18, 2024

    Mobile phones are a top choice for customers seeking support. According to a CFI Group study, over 76% of consumers pref...

    The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
    The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
    September 18, 2024

    Over the past decades, Asia has emerged as a leading destination for business process outsourcing (BPO). Companies are d...

    Why Individuals Choose to Work in a Philippine Call Center
    Why Individuals Choose to Work in a Philippine Call Center
    September 17, 2024

    Filipinos are very family-oriented. Many employees at Philippine call centers seek this work to support their families. ...

    Outsourcing Industry Trends to Watch Out For in 2024
    Outsourcing Industry Trends to Watch Out For in 2024
    September 16, 2024

    When your company faces challenges, business process outsourcing (BPO) companies can offer valuable support, no matter y...

    Service-Level Agreement in BPO
    Service-Level Agreement in BPO
    September 16, 2024

    When you hear about outsourcing, you might come across terms like BPO, KPI, and SLA. But what do these abbreviations mea...

    2024 Call Center Training Guide: Key to the Best Customer Experience
    2024 Call Center Training Guide: Key to the Best Customer Experience
    September 13, 2024

    Think of call centers as workplaces where employees need to be well-prepared to perform their jobs; skipping training ca...

    How to Choose Between In-House and Outsourced Customer Support Teams
    How to Choose Between In-House and Outsourced Customer Support Teams
    September 13, 2024

    Providing outstanding customer support is crucial for any business. It not only improves the overall experience but also...

    How to Work With Your Outsourced Team: A Manager’s Guide
    How to Work With Your Outsourced Team: A Manager’s Guide
    September 13, 2024

    Outsourcing is when you hire someone outside your company, locally or from another country, to handle certain business t...

    Call Center Burnout: 5 Causes and How to Overcome It
    Call Center Burnout: 5 Causes and How to Overcome It
    September 13, 2024

    Call centers are the first point of contact for customer service in many industries, handling constant inquiries, compla...

    Hospitality Industry Call Center
    Hospitality Industry Call Center
    September 12, 2024

    If you’re running a hospitality business like hotels and restaurants, you need to make sure you’re meeting your clients’...