Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Future of Call Center: 14 Must-Know Statistics and Trends
October 15, 2024The business process outsourcing (BPO) industry which includes outsourcing of call centers is one of the fastest-growing...
10 Reasons Why the Philippines Is the Top Outsourcing Destination in the Globe
October 14, 2024The business process outsourcing (BPO) sector is one of the fastest-growing industries in the Philippines. With hundreds...
The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
October 14, 2024Data is the closest thing leaders have to a crystal ball for predicting the future of call centers. Without it, modern c...
Common Tasks to Outsource to Business Process Outsourcing Companies
October 14, 2024When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...
9 Essential Tasks You Can Outsource for Your E-Commerce Business
October 14, 2024Online shopping has become increasingly popular as technology becomes essential in our daily lives. In 2020, global onli...
The Art of Persuasive Speech: How to Ace a Sales Call
October 14, 2024Selling is really just a conversation between two people. It's not just about memorizing a script or knowing all the det...
Customer Experience 101: Best Practices for Call Centers
October 14, 2024In today’s competitive market, simply offering great products or services isn’t enough to keep you ahead. Sure, it might...
The Philippines’ BPO and Telecommunication Sector
October 11, 2024In today’s fast-changing world, getting reliable information is really important for helping economies grow and reducing...
BPO Industry in PH: 2024 Performance and Future Initiatives
October 11, 2024As 2024 comes to a close, the Philippine BPO industry continues to thrive with about a 10% annual growth rate. This stea...
What to Consider When Choosing the Right BPO Partner
October 11, 2024You've thought it through and are now fully on board with the idea of outsourcing your business tasks. Not only will it ...