Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Centre 101: Understanding Inbound and Outbound Calls
October 16, 2024Not all types of customer service are the same. In today's digital age, there are multiple ways businesses can work to r...
Ace Your Sales Calls: Stats, Techniques, Best Practices
October 15, 2024The influx of digital marketing strategies over the years may have you thinking if cold calling is still relevant. Witho...
The Power of Outsourcing for Scaling Your Ecommerce Business
October 15, 2024In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to...
10 Business Services that Can Be Easily Outsourced
October 15, 2024Today’s most competitive companies outsource, and it’s easy to understand why. With outsourcing, operational efficiency ...
Call Centre Customer Service Statistics and Trends to Know
October 15, 2024With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more rea...
The Future of Call Center: 14 Must-Know Statistics and Trends
October 15, 2024The business process outsourcing (BPO) industry which includes outsourcing of call centers is one of the fastest-growing...
10 Reasons Why the Philippines Is the Top Outsourcing Destination in the Globe
October 14, 2024The business process outsourcing (BPO) sector is one of the fastest-growing industries in the Philippines. With hundreds...
The Future of Call Centers: 30 Must-Know Statistics and Trends in 2025
October 14, 2024Data is the closest thing leaders have to a crystal ball for predicting the future of call centers. Without it, modern c...
Common Tasks to Outsource to Business Process Outsourcing Companies
October 14, 2024When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...
9 Essential Tasks You Can Outsource for Your E-Commerce Business
October 14, 2024Online shopping has become increasingly popular as technology becomes essential in our daily lives. In 2020, global onli...