Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Top 5 Benefits of Outsourcing BPO in the Philippines
October 10, 2024Business process outsourcing (BPO) in the Philippines is indeed transformative for companies of all sizes worldwide. Wit...
Qualities of the Best Call Centers in the Philippines
October 10, 2024Top-notch customer service is essential for any business to thrive. Nowadays, customers expect superior service across m...
Everything You Need to Know About Call Center Fraud and How to Stop Them
October 4, 2024Today, the world is growing reliant on the web and other digital tools, making people’s lives easier and more convenient...
10 Must-Have Call Center Tools for 2024 and Beyond
September 18, 2024Mobile phones are a top choice for customers seeking support. According to a CFI Group study, over 76% of consumers pref...
The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
September 18, 2024Over the past decades, Asia has emerged as a leading destination for business process outsourcing (BPO). Companies are d...
Why Individuals Choose to Work in a Philippine Call Center
September 17, 2024Filipinos are very family-oriented. Many employees at Philippine call centers seek this work to support their families. ...
Outsourcing Industry Trends to Watch Out For in 2024
September 16, 2024When your company faces challenges, business process outsourcing (BPO) companies can offer valuable support, no matter y...
Service-Level Agreement in BPO
September 16, 2024When you hear about outsourcing, you might come across terms like BPO, KPI, and SLA. But what do these abbreviations mea...
2024 Call Center Training Guide: Key to the Best Customer Experience
September 13, 2024Think of call centers as workplaces where employees need to be well-prepared to perform their jobs; skipping training ca...
How to Choose Between In-House and Outsourced Customer Support Teams
September 13, 2024Providing outstanding customer support is crucial for any business. It not only improves the overall experience but also...