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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    Common Tasks to Outsource to Business Process Outsourcing Companies
    Common Tasks to Outsource to Business Process Outsourcing Companies
    October 14, 2024

    When you search online for the best countries to outsource business tasks, the Philippines always tops the list. Known a...

    9 Essential Tasks You Can Outsource for Your E-Commerce Business
    9 Essential Tasks You Can Outsource for Your E-Commerce Business
    October 14, 2024

    Online shopping has become increasingly popular as technology becomes essential in our daily lives. In 2020, global onli...

    The Art of Persuasive Speech: How to Ace a Sales Call
    The Art of Persuasive Speech: How to Ace a Sales Call
    October 14, 2024

    Selling is really just a conversation between two people. It's not just about memorizing a script or knowing all the det...

    Customer Experience 101: Best Practices for Call Centers
    Customer Experience 101: Best Practices for Call Centers
    October 14, 2024

    In today’s competitive market, simply offering great products or services isn’t enough to keep you ahead. Sure, it might...

    The Philippines’ BPO and Telecommunication Sector
    The Philippines’ BPO and Telecommunication Sector
    October 11, 2024

    In today’s fast-changing world, getting reliable information is really important for helping economies grow and reducing...

    BPO Industry in PH: 2024 Performance and Future Initiatives
    BPO Industry in PH: 2024 Performance and Future Initiatives
    October 11, 2024

    As 2024 comes to a close, the Philippine BPO industry continues to thrive with about a 10% annual growth rate. This stea...

    What to Consider When Choosing the Right BPO Partner
    What to Consider When Choosing the Right BPO Partner
    October 11, 2024

    You've thought it through and are now fully on board with the idea of outsourcing your business tasks. Not only will it ...

    How to Choose the Best E-Commerce Customer Service Provider
    How to Choose the Best E-Commerce Customer Service Provider
    October 11, 2024

    Customer service in e-commerce is more than just answering questions—it's the key to growing your business. Great custom...

    The Rise of AI In the Call Center Industry
    The Rise of AI In the Call Center Industry
    October 10, 2024

    Today, we live in a technological age, where digital tools and machinery make our lives more comfortable and convenient ...

    How Do Inbound and Outbound Call Center Services Differ?
    How Do Inbound and Outbound Call Center Services Differ?
    October 10, 2024

    Inbound and outbound calls are crucial in business management and customer acquisition. Many companies now use third-par...