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Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    Top 5 Benefits of Outsourcing BPO in the Philippines
    Top 5 Benefits of Outsourcing BPO in the Philippines
    October 10, 2024

    Business process outsourcing (BPO) in the Philippines is indeed transformative for companies of all sizes worldwide. Wit...

    Qualities of the Best Call Centers in the Philippines
    Qualities of the Best Call Centers in the Philippines
    October 10, 2024

    Top-notch customer service is essential for any business to thrive. Nowadays, customers expect superior service across m...

    Benefits of Outsourcing your Data Entry Services
    Benefits of Outsourcing your Data Entry Services
    October 10, 2024

    Data entry is an essential function in running a business organization. Data can come in different types and forms and t...

    Everything You Need to Know About Call center Fraud and How to Stop Them
    Everything You Need to Know About Call center Fraud and How to Stop Them
    October 4, 2024

    Today, the world is growing reliant on the web and other digital tools, making people’s lives easier and more convenient...

    10 Must-Have Call Center Tools for 2024 and Beyond
    10 Must-Have Call Center Tools for 2024 and Beyond
    September 18, 2024

    Mobile phones are a top choice for customers seeking support. According to a CFI Group study, over 76% of consumers pref...

    The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
    The Definitive Guide to Choosing the Best Country in Asia for Outsourcing
    September 18, 2024

    Over the past decades, Asia has emerged as a leading destination for business process outsourcing (BPO). Companies are d...

    Why Individuals Choose to Work in a Philippine Call Center
    Why Individuals Choose to Work in a Philippine Call Center
    September 17, 2024

    Filipinos are very family-oriented. Many employees at Philippine call centers seek this work to support their families. ...

    The Ultimate Guide to Building a Customer Service Dream Team
    The Ultimate Guide to Building a Customer Service Dream Team
    September 17, 2024

    Good customer service is crucial for retaining customers and ensuring business success. It directly impacts customer sat...

    Anatomy of an Ideal Call Center: 12 Skills Your Agents Should Have
    Anatomy of an Ideal Call Center: 12 Skills Your Agents Should Have
    September 17, 2024

    In today's consumer market, a company's success greatly depends on customer service. The training and professionalism of...

    Outsourcing Tech Support: 6 Important Benefits to Your Business
    Outsourcing Tech Support: 6 Important Benefits to Your Business
    September 17, 2024

    Technology has grown rapidly in the past decade, causing significant changes in how businesses operate and interact with...