Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
What is the State of BPOs in the Philippines
October 16, 2024BPO in the Philippines Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has ...
What to Expect when Outsourcing Call Centre Work
October 16, 2024Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer ser...
3 Most Effective Guidelines When Coaching Call Centre Agents
October 16, 2024Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent's work is...
22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts
October 16, 2024A customer service call centre is an integral extension to any company, with thousands of agents to help handle client c...
10 Must-Have Call Centre Tools for 2024 and Beyond
October 16, 2024Mobile phones remain a top choice for customers to connect with businesses and ask for support in today's increasingly d...
How to Build a Top-Notch Customer Experience Strategy: A Visual Guide
October 16, 2024These days, businesses are providing exceptional customer-centric experience to improve their bottom lines. Incorporatin...
5 Ways Outsourcing Data Entry Can Benefit Your Business
October 16, 2024Data entry is arguably one of the most strenuous jobs in any business. Even so, this task remains essential for organize...
AI vs. Human Customer Support: Which One Should You Go For?
October 16, 2024Customer support is a vital aspect of any business. It includes training, installation, troubleshooting, maintenance and...
E-Commerce Customer Service: A Beginner’s Ultimate Guide
October 16, 2024Customer service impacts new and existing customers, heavily affecting your business sales. According to a Zendesk trend...
Call Centre Data Security: 6 Ways to Protect Customer Data
October 16, 2024In case you didn’t know, data is now the world's most valuable asset, surpassing oil. It has become a commodity for many...