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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    Celebrate Excellence and Nominate Your SVC Titan!
    Celebrate Excellence and Nominate Your SVC Titan!
    December 11, 2024

    The SVC Titan of the Month award is our monthly recognition program designed to highlight the outstanding achievements a...

    Improve Your Customer Support Operations Using These Tips
    Improve Your Customer Support Operations Using These Tips
    October 16, 2024

    Instead of looking at optimizing your customer support operations 10,000 feet above ground, you might want to tackle you...

    Top BPO Companies in the Philippines
    Top BPO Companies in the Philippines
    October 16, 2024

    Business Process Outsourcing is a vital component to a growing Philippine economy. BPO and call center companies in Cebu...

    Types of Industries That Outsource to Philippine Call Centers
    Types of Industries That Outsource to Philippine Call Centers
    October 16, 2024

    The Philippines is one of the most reliable countries to outsource inbound and outbound call center services. Many compa...

    Cebu: Improving BPO Workforce through Education
    Cebu: Improving BPO Workforce through Education
    October 16, 2024

    Now, Cebu City is on the ninth spot in the list of top 10 Emerged Destinations for BPO. It is no doubt because it has ma...

    E-Commerce Customer Service: A Beginner’s Ultimate Guide
    E-Commerce Customer Service: A Beginner’s Ultimate Guide
    October 16, 2024

    Customer service impacts new and existing customers, heavily affecting your business sales. According to a Zendesk trend...

    Call Centre Data Security: 6 Ways to Protect Customer Data
    Call Centre Data Security: 6 Ways to Protect Customer Data
    October 16, 2024

    In case you didn’t know, data is now the world's most valuable asset, surpassing oil. It has become a commodity for many...

    Call Centre 101: Understanding Inbound and Outbound Calls
    Call Centre 101: Understanding Inbound and Outbound Calls
    October 16, 2024

    Not all types of customer service are the same. In today's digital age, there are multiple ways businesses can work to r...

    Call Centre Customer Service Statistics and Trends to Know
    Call Centre Customer Service Statistics and Trends to Know
    October 15, 2024

    With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more rea...

    The Future of Call Center: 14 Must-Know Statistics and Trends
    The Future of Call Center: 14 Must-Know Statistics and Trends
    October 15, 2024

    The business process outsourcing (BPO) industry which includes outsourcing of call centers is one of the fastest-growing...