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Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    Improve Your Customer Support Operations Using These Tips
    Improve Your Customer Support Operations Using These Tips
    October 16, 2024

    Instead of looking at optimizing your customer support operations 10,000 feet above ground, you might want to tackle you...

    Top BPO Companies in the Philippines
    Top BPO Companies in the Philippines
    October 16, 2024

    Business Process Outsourcing is a vital component to a growing Philippine economy. BPO and call center companies in Cebu...

    Types of Industries That Outsource to Philippine Call Centers
    Types of Industries That Outsource to Philippine Call Centers
    October 16, 2024

    The Philippines is one of the most reliable countries to outsource inbound and outbound call center services. Many compa...

    How To Provide Provide Excellent Customer Service
    How To Provide Provide Excellent Customer Service
    October 16, 2024

    Providing excellent customer support is crucial to the success of your business. When you meet your customers’ needs and...

    Cebu: Improving BPO Workforce through Education
    Cebu: Improving BPO Workforce through Education
    October 16, 2024

    Now, Cebu City is on the ninth spot in the list of top 10 Emerged Destinations for BPO. It is no doubt because it has ma...

    What is the State of BPOs in the Philippines
    What is the State of BPOs in the Philippines
    October 16, 2024

    BPO in the Philippines Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has ...

    What to Expect when Outsourcing Call Centre Work
    What to Expect when Outsourcing Call Centre Work
    October 16, 2024

    Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer ser...

    3 Most Effective Guidelines When Coaching Call Centre Agents
    3 Most Effective Guidelines When Coaching Call Centre Agents
    October 16, 2024

    Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent's work is...

    22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts
    22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts
    October 16, 2024

    A customer service call centre is an integral extension to any company, with thousands of agents to help handle client c...

    10 Must-Have Call Centre Tools for 2024 and Beyond
    10 Must-Have Call Centre Tools for 2024 and Beyond
    October 16, 2024

    Mobile phones remain a top choice for customers to connect with businesses and ask for support in today's increasingly d...