Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Great Techniques in Improving Communication Skills of Your Agents
September 5, 2024Good communication skills are integral to establishing and maintaining a great relationship with your clients, and the o...
Top 5 Reasons Why Call Center Agents Quit
September 4, 2024Agent attrition is a persisting issue in the call center industry. Not only is it costly, but, it’s also damaging to emp...
5 Tips to Improve Your Agent's Communication Skills
September 4, 2024A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer exper...
Non-Negotiable Characteristics That Your Customer Service Team Should Possess
September 4, 2024According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’...
The Advantages of Call Backs in Delivering Excellent Customer Service
September 4, 2024There are a plethora of problems that you can encounter when receiving calls from your customers. However, as a customer...
5 Qualities of an Exceptional Business Process Outsourcing Company
September 4, 2024If you’re looking to partner with a business process outsourcing (BPO) company to support your growing business needs, i...
How to Overcome Cultural Differences and Avoid Clashing Values When Outsourcing
September 4, 2024Outsourcing has paved the way to cross-cultural collaborations between both business clients and work colleagues. While ...
Top 3 Industries That Are Into Outsourcing
September 4, 2024More and more businesses in varying industries continue to turn to outsourcing as a solution for their lack of in-house ...
Skills You Should Prioritize When Training Your Call Center Agents
September 4, 2024So, you’ve partnered with a BPO to help bolster your company’s growth, huh? That’s great. With the value that BPOs bring...
Measuring the Quality of Customer Service
September 4, 2024When measuring the quality of customer service, your Philippines call centre must change its focus from the traditional ...