Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
A Definitive Guide on the Customer Journey Map for Call Centres
September 5, 2024Customers are one of the most important assets for every business; thus, understanding and serving them well is crucial ...
10 Challenges When Working Remotely and How to Solve Them
September 5, 2024Undoubtedly, the COVID-19 pandemic has drastically changed the world in more ways than one. As mandatory health protocol...
Top 5 Customer Pet Peeves that Your Call Center Company Should Know
September 5, 2024Let’s face it: Most customers would rather avoid calling customer service if they can help it. In a study made by Matter...
Great Techniques in Improving Communication Skills of Your Agents
September 5, 2024Good communication skills are integral to establishing and maintaining a great relationship with your clients, and the o...
5 Quick Cures to Poor Performance in Your Call Center Company
September 5, 2024When your call center company is performing poorly, you will face a host of issues. For instance, you will be challenged...
Top 5 Reasons Why Call Center Agents Quit
September 4, 2024Agent attrition is a persisting issue in the call center industry. Not only is it costly, but, it’s also damaging to emp...
3 Economic Factors That Affect the Outsourcing Industry in the Philippines
September 4, 2024Outsourcing as an industry began in the Philippines back in the late 1990s — in the form of BPOs and call centers. Since...
5 Tips to Maintain Call Quality and Consistency
September 4, 2024Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism....
10+ Proven Sales Techniques to Increase Your Bottom Line
September 4, 2024The ability to increase sales determines the profitability of your business. Great products, appealing marketing, and an...
5 Tips to Improve Your Agent's Communication Skills
September 4, 2024A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer exper...