Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Four Qualities to Look for when Hiring a Subject Matter Expert
September 5, 2024Every call center organization faces its share of challenges, but it’s how those challenges are met that separates the w...
Effects of BPO On the Global Economy and What They Mean for Your Business
September 5, 2024Companies, regardless of their size, are going to BPOs to have their business needs addressed. And because of how reliab...
The Top 5 Mistakes that a Call Centre Agent Makes
September 5, 2024Good etiquette is very important especially when talking to someone on the phone. The proper use of etiquette is more th...
8 Creative Ways to Personalise Your Customer Service
September 5, 2024The customer’s experience is one of the most important components of any business. While your offerings or marketing str...
5 Ways to Maintain the Quality of your Customer Service
September 5, 2024Considering the competitive nature of today’s business environment, the quality of your call center’s customer service h...
A Definitive Guide on the Customer Journey Map for Call Centres
September 5, 2024Customers are one of the most important assets for every business; thus, understanding and serving them well is crucial ...
10 Challenges When Working Remotely and How to Solve Them
September 5, 2024Undoubtedly, the COVID-19 pandemic has drastically changed the world in more ways than one. As mandatory health protocol...
Top 5 Customer Pet Peeves that Your Call Center Company Should Know
September 5, 2024Let’s face it: Most customers would rather avoid calling customer service if they can help it. In a study made by Matter...
Great Techniques in Improving Communication Skills of Your Agents
September 5, 2024Good communication skills are integral to establishing and maintaining a great relationship with your clients, and the o...
5 Quick Cures to Poor Performance in Your Call Center Company
September 5, 2024When your call center company is performing poorly, you will face a host of issues. For instance, you will be challenged...