Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
5 Tips to Keep Your Cool When Handing an Irate Customer
September 4, 2024Working as a customer service agent can be a rewarding job. The mere knowledge that you made a handful of customers happ...
5 Ways to Help Your Call Center Agents Establish Good Work Habits
September 4, 2024Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuf...
4 Skills Call Centre Leaders Can Cultivate
September 3, 2024As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped ...
Employee Satisfaction (E-SAT) as a Call Centre KPI
September 3, 2024Lots of call centres will advertise how much their agents mean to them and how the programs they provide to their employ...
Making Your Quarterly Sales Review? These Questions Might Help
September 3, 2024Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance a...
Outsourcing Technical Support and Its Benefits
September 3, 2024Business organisations nowadays are warming up to the idea of outsourcing the technical support aspect of their operatio...
The Crucial Role Technical Support Plays in Today’s Online Business
September 3, 2024Shopping experience nowadays has gone up a whole new level. Thanks to the technology called the internet, we can now mas...
The Rundown of Outsourcing Services in the Philippines
September 3, 2024After zeroing in on the Philippines as the country to outsource your office functions to, you would naturally want to fa...
7 Reasons Why Call Center Agents Quit and How to Avoid Them
September 3, 2024No industry is perfect. At some point, your employees may let go of their current position and decide to pursue other in...
10 Tips to Help You Deal With Difficult Callers
September 2, 2024Individuals with customer service jobs are the most prone to burnout. Working under extreme pressure, they deal with com...