Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Centre: Facts about Coffee
August 21, 2024Working in a call center environment is hard. You have to stay awake during odd hours when most people are asleep. You h...
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
5 Customer Retention Strategies Companies Should Implement
August 20, 2024Time and time again, retaining customers through lasting relationships is significantly beneficial for businesses. Take ...
Importance of Call Center HIPAA Compliance
August 19, 2024HIPAA, an acronym for the Health Insurance Portability and Accountability Act, was passed in 1996 to help ensure the con...
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...
4 Causes of Conflicts Between Your Customer Support Teams
August 16, 2024As much as you would like to run your organization of customer support teams like a well-oiled machine, you cannot avoid...
Coffee: A Call Center Staple
August 16, 2024Coffee—is there anything more important at a call center? Okay. Sales are pretty important, too, but that doesn’t mean c...
How Callbacks Can Impact Your Business
August 16, 2024The customer service process is continuously evolving to ensure quality in customer service delivery. For instance, call...