Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...
4 Causes of Conflicts Between Your Customer Support Teams
August 16, 2024As much as you would like to run your organization of customer support teams like a well-oiled machine, you cannot avoid...
Coffee: A Call Center Staple
August 16, 2024Coffee—is there anything more important at a call center? Okay. Sales are pretty important, too, but that doesn’t mean c...
How Callbacks Can Impact Your Business
August 16, 2024The customer service process is continuously evolving to ensure quality in customer service delivery. For instance, call...
BPO: A Call Center Mom Shares Her Time Management Advice – I
August 15, 2024Working on a call center night shift is hard, especially if you have a family. You may think you won’t be able to spend ...
5 Ways You Can Build Trust with Customer Service
August 15, 2024One of the biggest challenges in the business world is building trust and a positive reputation with your customers. One...
Call Center Career Tips: The Value of Punctuality
August 15, 2024The life of a call center agent, especially in urban environments, can be chaotic. However, the importance of punctualit...
BPO’s Impact on The Philippines' Real Estate Sector
August 15, 2024The Business Process Outsourcing (BPO) industry was not only expected to create more jobs for Filipinos. Still, it would...