Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
10+ Proven Sales Techniques to Increase Your Bottom Line
September 4, 2024The ability to increase sales determines the profitability of your business. Great products, appealing marketing, and an...
5 Tips to Improve Your Agent's Communication Skills
September 4, 2024A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer exper...
Non-Negotiable Characteristics That Your Customer Service Team Should Possess
September 4, 2024According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’...
The Advantages of Call Backs in Delivering Excellent Customer Service
September 4, 2024There are a plethora of problems that you can encounter when receiving calls from your customers. However, as a customer...
12 Tips and Tricks to Get Your Sales Pitch Heard
September 4, 2024If your call centre does outbound calls, getting customers to listen to your sales pitch is probably one of your greates...
Tips to Protect Your Customer’s Private Information
September 4, 2024Protecting your customers’ private information can be tricky. You’d have to establish levels upon levels of security mea...
5 Qualities of an Exceptional Business Process Outsourcing Company
September 4, 2024If you’re looking to partner with a business process outsourcing (BPO) company to support your growing business needs, i...
How to Overcome Cultural Differences and Avoid Clashing Values When Outsourcing
September 4, 2024Outsourcing has paved the way to cross-cultural collaborations between both business clients and work colleagues. While ...
Top 3 Industries That Are Into Outsourcing
September 4, 2024More and more businesses in varying industries continue to turn to outsourcing as a solution for their lack of in-house ...
Skills You Should Prioritize When Training Your Call Center Agents
September 4, 2024So, you’ve partnered with a BPO to help bolster your company’s growth, huh? That’s great. With the value that BPOs bring...