Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Great Techniques in Improving Communication Skills of Your Agents
September 5, 2024Good communication skills are integral to establishing and maintaining a great relationship with your clients, and the o...
5 Quick Cures to Poor Performance in Your Call Center Company
September 5, 2024When your call center company is performing poorly, you will face a host of issues. For instance, you will be challenged...
Top 5 Reasons Why Call Center Agents Quit
September 4, 2024Agent attrition is a persisting issue in the call center industry. Not only is it costly, but, it’s also damaging to emp...
3 Economic Factors That Affect the Outsourcing Industry in the Philippines
September 4, 2024Outsourcing as an industry began in the Philippines back in the late 1990s — in the form of BPOs and call centers. Since...
5 Tips to Maintain Call Quality and Consistency
September 4, 2024Because call center agents represent business entities, it is crucial for them to act with unparalleled professionalism....
10+ Proven Sales Techniques to Increase Your Bottom Line
September 4, 2024The ability to increase sales determines the profitability of your business. Great products, appealing marketing, and an...
5 Tips to Improve Your Agent's Communication Skills
September 4, 2024A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer exper...
Non-Negotiable Characteristics That Your Customer Service Team Should Possess
September 4, 2024According to American Express, “A third of consumers (33%) cite ‘a rude or unresponsive customer service representative’...
The Advantages of Call Backs in Delivering Excellent Customer Service
September 4, 2024There are a plethora of problems that you can encounter when receiving calls from your customers. However, as a customer...
12 Tips and Tricks to Get Your Sales Pitch Heard
September 4, 2024If your call centre does outbound calls, getting customers to listen to your sales pitch is probably one of your greates...