Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
What Is BPO in the Insurance Industry?
September 11, 2024Economies of scale are important for businesses to stay competitive. Companies within the insurance sector are no except...
Grow Your Business WIth Mortgage BPO
September 11, 2024Business process outsourcing (BPO) offers mortgage lenders a cost-effective way to enhance customer service, boost produ...
A Remote Team's Guide to Asynchronous Communication
September 11, 2024Remote work has been around for a while, but the COVID-19 pandemic made it a standard practice for many companies. Befor...
What Are the Different Types of Call Centers?
September 10, 2024The call center industry has grown significantly over the years and continues to evolve. It's no surprise, as 44% of peo...
Why Call Overflow Services Are Helpful to Your Business
September 10, 2024Call volume management is a major challenge for call centers. While hiring more customer service agents seems like a str...
Why Should Outsource Customer Relationship Management
September 10, 2024Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...
Lead Generation Services in Call Centers
September 10, 2024To make your sales team keep closing deals, ensure they have a steady stream of quality leads. Instead of having them ge...
Cover Letters That Will Get You a Call Center Job
September 10, 2024If you want to start a career in customer service or move from one call center to another, you need a well-written cover...
Why You Should Outsource Data Mining to Reliable Professionals
September 10, 2024Is your data mining taking up a lot of your time and costing you money that could be spent on other important parts of y...
Call Centers in the Philippines: The Rise of KPO
September 5, 2024Businesses face intense global competition and demanding customers and employees. Cost competitiveness and speed-to-mark...