Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
BPO: A Call Center Mom Shares Her Time Management Advice – I
August 15, 2024Working on a call center night shift is hard, especially if you have a family. You may think you won’t be able to spend ...
5 Ways You Can Build Trust with Customer Service
August 15, 2024One of the biggest challenges in the business world is building trust and a positive reputation with your customers. One...
Call Center Career Tips: The Value of Punctuality
August 15, 2024The life of a call center agent, especially in urban environments, can be chaotic. However, the importance of punctualit...
BPO’s Impact on The Philippines' Real Estate Sector
August 15, 2024The Business Process Outsourcing (BPO) industry was not only expected to create more jobs for Filipinos. Still, it would...
5 Tips to Giving Your Call Center Office a Fun Environment
August 15, 2024Creating a fun environment in your call center will not only be exciting for your employees but also have a positive imp...
6 Reasons Your Top Outbound Sales Agents Call It Quits
August 15, 2024A famous Pareto principle says that 80% of your productivity is being done by the top 20% of your people. That’s why kee...
Philippine Call Center: Work and Parenthood
August 15, 2024Before, in the typical Filipino family, only the father worked while the mother was usually the housewife and was there ...
Attractive Incentive Schemes That Call Centers Should Consider
August 15, 2024As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on t...
Five Crucial Skills Every Call Center Agent Should Master
August 14, 2024If you want your company to build and maintain great relationships with customers, you need skilled call center agents o...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...