Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How Philippine Call Centers Are Promoting Their Employees’ Welfare
August 22, 2024In the Philippines, call centers are hailed as the sunshine industry. For the past two decades, they have become one of ...
Philippine Call Center: Job Satisfaction
August 22, 2024It’s a fact that call centers in the Philippines are growing rapidly because of their competitive advantage. For the pas...
Customer Service: Building Self-Confidence
August 22, 2024Inbound call center agents know how difficult it can be to deal with customers on a day-to-day basis. If you work in a c...
Call Centre: Facts about Coffee
August 21, 2024Working in a call center environment is hard. You have to stay awake during odd hours when most people are asleep. You h...
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
5 Customer Retention Strategies Companies Should Implement
August 20, 2024Time and time again, retaining customers through lasting relationships is significantly beneficial for businesses. Take ...
Importance of Call Center HIPAA Compliance
August 19, 2024HIPAA, an acronym for the Health Insurance Portability and Accountability Act, was passed in 1996 to help ensure the con...
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...