Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
5 Tips to Giving Your Call Center Office a Fun Environment
August 15, 2024Creating a fun environment in your call center will not only be exciting for your employees but also have a positive imp...
6 Reasons Your Top Outbound Sales Agents Call It Quits
August 15, 2024A famous Pareto principle says that 80% of your productivity is being done by the top 20% of your people. That’s why kee...
Philippine Call Center: Work and Parenthood
August 15, 2024Before, in the typical Filipino family, only the father worked while the mother was usually the housewife and was there ...
Attractive Incentive Schemes That Call Centers Should Consider
August 15, 2024As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on t...
Five Crucial Skills Every Call Center Agent Should Master
August 14, 2024If you want your company to build and maintain great relationships with customers, you need skilled call center agents o...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics in 2021: A Year End Report
August 14, 2024Growth is always a welcome development for most businesses. However, rapid growth will inevitably hit a plateau that can...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” all the time, especially when we talk about business economics. It has come a long way fr...
How to Say “No” to Your Customers When You REALLY Need to
August 13, 2024You know the drill—it is imperative to concede to every caller request because the customer is always right. With that, ...