Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How to Effectively Acquire and Analyse Customer Feedback
September 4, 2024Customers play an integral role in any business' success. Apart from bringing in revenue, they also provide real-time so...
Measuring the Quality of Customer Service
September 4, 2024When measuring the quality of customer service, your Philippines call centre must change its focus from the traditional ...
The Types of Irate Callers and Ways to Deal with Them
September 4, 2024Customers seek the assistance of Philippine call centres for many reasons. More often than not, those who dial 1-800 num...
5 Tips To Run A Productive Team Meeting
September 4, 2024Team meetings are an integral part of running a successful business. Without them, leaders won’t get as much opportuniti...
5 Tips to Keep Your Cool When Handing an Irate Customer
September 4, 2024Working as a customer service agent can be a rewarding job. The mere knowledge that you made a handful of customers happ...
A Definitive Guide to IT Help Desks: Does Your Business Need One?
September 4, 2024In today's workplace, businesses optimise the effectiveness and efficiency of their operations to remain afloat and comp...
Applying Filipino Values in the Call Centre
September 4, 2024Philippine call centres provide customer service with a recognizable quality because of the Filipino workforce that upho...
What are Robocalls, and How Are They Different from Spam Calls?
September 4, 2024According to the Australian Communications and Media Authority (ACMA), almost every Australian (98%) has received unsoli...
5 Ways to Help Your Call Center Agents Establish Good Work Habits
September 4, 2024Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuf...
Four Techniques to Showing Empathy to Your Customers
September 4, 2024As a business owner, it’s in your best interests to establish and maintain a good business relationship with your client...