Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Why Should Outsource Customer Relationship Management
September 10, 2024Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...
Lead Generation Services in Call Centers
September 10, 2024To make your sales team keep closing deals, ensure they have a steady stream of quality leads. Instead of having them ge...
Cover Letters That Will Get You a Call Center Job
September 10, 2024If you want to start a career in customer service or move from one call center to another, you need a well-written cover...
Why You Should Outsource Data Mining to Reliable Professionals
September 10, 2024Is your data mining taking up a lot of your time and costing you money that could be spent on other important parts of y...
Call Centers in the Philippines: The Rise of KPO
September 5, 2024Businesses face intense global competition and demanding customers and employees. Cost competitiveness and speed-to-mark...
Philippines Laws on Outsourcing: A Comprehensive Guide
September 5, 2024Technology has made it possible for employees to work anywhere effectively. In many ways, it’s opened the doors for them...
Rising Stars in the BPO Industry: The Best Outsourcing Countries
September 5, 2024Today, businesses have a lot on their plate. It’s challenging enough to provide excellent products and services, maintai...
Four Qualities to Look for when Hiring a Subject Matter Expert
September 5, 2024Every call center organization faces its share of challenges, but it’s how those challenges are met that separates the w...
Effects of BPO On the Global Economy and What They Mean for Your Business
September 5, 2024Companies, regardless of their size, are going to BPOs to have their business needs addressed. And because of how reliab...
The Top 5 Mistakes that a Call Centre Agent Makes
September 5, 2024Good etiquette is very important especially when talking to someone on the phone. The proper use of etiquette is more th...