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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    What Is BPO in the Insurance Industry?
    What Is BPO in the Insurance Industry?
    September 11, 2024

    Economies of scale are important for businesses to stay competitive. Companies within the insurance sector are no except...

    Grow Your Business WIth Mortgage BPO
    Grow Your Business WIth Mortgage BPO
    September 11, 2024

    Business process outsourcing (BPO) offers mortgage lenders a cost-effective way to enhance customer service, boost produ...

    A Remote Team's Guide to Asynchronous Communication
    A Remote Team's Guide to Asynchronous Communication
    September 11, 2024

    Remote work has been around for a while, but the COVID-19 pandemic made it a standard practice for many companies. Befor...

    What Are the Different Types of Call Centers?
    What Are the Different Types of Call Centers?
    September 10, 2024

    The call center industry has grown significantly over the years and continues to evolve. It's no surprise, as 44% of peo...

    Why Call Overflow Services Are Helpful to Your Business
    Why Call Overflow Services Are Helpful to Your Business
    September 10, 2024

    Call volume management is a major challenge for call centers. While hiring more customer service agents seems like a str...

    Why Should Outsource Customer Relationship Management
    Why Should Outsource Customer Relationship Management
    September 10, 2024

    Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...

    Lead Generation Services in Call Centers
    Lead Generation Services in Call Centers
    September 10, 2024

    To make your sales team keep closing deals, ensure they have a steady stream of quality leads. Instead of having them ge...

    Cover Letters That Will Get You a Call Center Job
    Cover Letters That Will Get You a Call Center Job
    September 10, 2024

    If you want to start a career in customer service or move from one call center to another, you need a well-written cover...

    Why You Should Outsource Data Mining to Reliable Professionals
    Why You Should Outsource Data Mining to Reliable Professionals
    September 10, 2024

    Is your data mining taking up a lot of your time and costing you money that could be spent on other important parts of y...

    Call Centers in the Philippines: The Rise of KPO
    Call Centers in the Philippines: The Rise of KPO
    September 5, 2024

    Businesses face intense global competition and demanding customers and employees. Cost competitiveness and speed-to-mark...