Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
5 Challenges in a Call Center to Look Out for in 2026
September 2, 2024Times are constantly changing, and the call center sector is no different. The industry is transforming due to new techn...
Cultural Affinity between the US and the Philippines
September 2, 2024American businesses that capitalize on BPO to gain global competitiveness make the English proficiency of workers a majo...
The Essence of Teamwork in a Call Center
September 2, 2024In an economy where competition is a challenge faced by every business, customers have increased their expectations when...
AI Technology and the Future of the BPO Industry in the Philippines
September 2, 2024The future of the Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it con...
Attrition: Challenge in Philippine Call Centers
September 2, 2024Despite the phenomenal growth, Philippine call centers are still facing major challenges, one of which is the high attri...
Professional Work Behaviors That Drive Success in the BPO Industry
September 2, 2024Success in the outsourcing industry depends on more than technical expertise. Professionals working in BPO environments ...
How to Deliver Effective Feedback to Call Center Agents
August 26, 2024Providing feedback is one of the most important responsibilities of a call center manager. Done correctly, feedback help...
How the BPO Industry Has Changed Filipino Lifestyles
August 26, 2024The Philippine BPO industry has transformed not only the country's economy but also the lifestyles of Filipinos employed...
What Does It Mean to Be a Green Call Center
August 23, 2024Does any business have the right to call itself “green”? If we are really a green call center and put the environment fi...
Mind-Blowing Facts You Didn’t Know About Outsourcing to BPO Companies
August 23, 2024Are you looking to outsource your business tasks to BPO companies? Do you have a few things you need to make absolutely ...