Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Essence of Teamwork in a Call Center
September 2, 2024In an economy where competition is a challenge faced by every business, customers have increased their expectations when...
AI Technology and the Future of the BPO Industry in the Philippines
September 2, 2024The future of the Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it con...
Attrition: Challenge in Philippine Call Centers
September 2, 2024Despite the phenomenal growth, Philippine call centers are still facing major challenges, one of which is the high attri...
BPO: Work Behavior
September 2, 2024In Philippine BPO, your attitude is very important. This is how you feel about your work and your approach towards work....
How to Deliver Effective Feedback to Call Center Agents
August 26, 2024Providing feedback is one of the most important responsibilities of a call center manager. Done correctly, feedback help...
How the BPO Industry Has Changed Filipino Lifestyles
August 26, 2024The Philippine BPO industry has transformed not only the country's economy but also the lifestyles of Filipinos employed...
What Does It Mean to Be a Green Call Center
August 23, 2024Does any business have the right to call itself “green”? If we are really a green call center and put the environment fi...
Mind-Blowing Facts You Didn’t Know About Outsourcing to BPO Companies
August 23, 2024Are you looking to outsource your business tasks to BPO companies? Do you have a few things you need to make absolutely ...
The Status of the BPO Industry in the Philippines
August 22, 2024From its first contact center in 1992, the BPO industry in the Philippines has grown to over 850 registered BPO companie...
4 Time-Tested Tips to Reduce Background Noise in a Contact Center
August 22, 2024One distractor that can hinder your employees' performance to their full capabilities is noise. OSHA reports that 22 mil...