Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
4 Tips to Keep Agents from Cheating the Call Center Workflows
September 4, 2024Your call center workflows are the scaffolding upon which your organization is built. For one thing, they make up your e...
The Complexity of Computer Troubleshooting and Why You Should Outsource it
September 4, 2024With the ease, convenience, and productivity that technology brings, we can’t imagine running our businesses without it....
4 Skills Call Centre Leaders Can Cultivate
September 3, 2024As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped ...
Improving Customer Experience through Call Centre Outsourcing
September 3, 2024Implementing an effective customer experience approach is important to improve customer satisfaction and achieve custome...
3 Ways BPO Companies Help Optimize Your Business
September 3, 2024What do companies like Google and Alibaba have in common? A unique value proposition, a winning business strategy, as we...
5 Tips to Improving Agent Listening and Communication Skills
September 3, 2024Careful assessment and listening is essential in every customer service department. Successful calls are the result of a...
How You Can Improve Your Customer Experience With Outsourcing
September 3, 2024Customer satisfaction is a crucial aspect for a company’s success. Studies reveal that 70% of buying experiences are bas...
Employee Satisfaction (E-SAT) as a Call Centre KPI
September 3, 2024Lots of call centres will advertise how much their agents mean to them and how the programs they provide to their employ...
Making Your Quarterly Sales Review? These Questions Might Help
September 3, 2024Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance a...
Top 4 Reasons to Outsource Data Entry Services To An Offshore Call Center
September 3, 2024Data entry isn’t a task that most business owners would like to do. It is repetitive, routinary, and it won’t do much to...