Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Center Life: Managing Personal Relationships at Work
September 2, 2024A significant part of call center life involves the relationships build with the people they work with every day. In man...
How to Retain a Customer Who is About to Quit Doing Business With Your Company
September 2, 2024Customer retention is crucial to the success and survival of any call center business, or any business for that matter. ...
Five Effective Ways of Maintaining Active Listening in the Call
September 2, 2024Every call center agent should master active listening. By mastering this skill, an agent is more likely to deliver a po...
5 Challenges in a Call Center to Look Out for in 2026
September 2, 2024Times are constantly changing, and the call center sector is no different. The industry is transforming due to new techn...
Cultural Affinity between the US and the Philippines
September 2, 2024American businesses that capitalize on BPO to gain global competitiveness make the English proficiency of workers a majo...
The Essence of Teamwork in a Call Center
September 2, 2024In an economy where competition is a challenge faced by every business, customers have increased their expectations when...
AI Technology and the Future of the BPO Industry in the Philippines
September 2, 2024The future of the Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it con...
Reducing Call Center Attrition: How Employee Engagement Supports Retention
September 2, 2024The Philippine BPO industry offers extensive career opportunities, but retaining experienced employees remains an import...
Professional Work Behaviors That Drive Success in the BPO Industry
September 2, 2024Success in the outsourcing industry depends on more than technical expertise. Professionals working in BPO environments ...
How to Deliver Effective Feedback to Call Center Agents
August 26, 2024Providing feedback is one of the most important responsibilities of a call center manager. Done correctly, feedback help...