Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
What are Robocalls, and How Are They Different from Spam Calls?
September 4, 2024According to the Australian Communications and Media Authority (ACMA), almost every Australian (98%) has received unsoli...
5 Ways to Help Your Call Center Agents Establish Good Work Habits
September 4, 2024Good work habits move any business forward. Whether they are about small things such as keeping a desk clean to big stuf...
Four Techniques to Showing Empathy to Your Customers
September 4, 2024As a business owner, it’s in your best interests to establish and maintain a good business relationship with your client...
4 Tips to Keep Agents from Cheating the Call Center Workflows
September 4, 2024Your call center workflows are the scaffolding upon which your organization is built. For one thing, they make up your e...
The Complexity of Computer Troubleshooting and Why You Should Outsource it
September 4, 2024With the ease, convenience, and productivity that technology brings, we can’t imagine running our businesses without it....
4 Skills Call Centre Leaders Can Cultivate
September 3, 2024As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped ...
Improving Customer Experience through Call Centre Outsourcing
September 3, 2024Implementing an effective customer experience approach is important to improve customer satisfaction and achieve custome...
3 Ways BPO Companies Help Optimize Your Business
September 3, 2024What do companies like Google and Alibaba have in common? A unique value proposition, a winning business strategy, as we...
5 Tips to Improving Agent Listening and Communication Skills
September 3, 2024Careful assessment and listening is essential in every customer service department. Successful calls are the result of a...
How You Can Improve Your Customer Experience With Outsourcing
September 3, 2024Customer satisfaction is a crucial aspect for a company’s success. Studies reveal that 70% of buying experiences are bas...