Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Employee Satisfaction (E-SAT) as a Call Centre KPI
September 3, 2024Lots of call centres will advertise how much their agents mean to them and how the programs they provide to their employ...
Making Your Quarterly Sales Review? These Questions Might Help
September 3, 2024Your quarterly sales reviews (QSR) are essential in helping you as a business owner examine your business’ performance a...
Top 4 Reasons to Outsource Data Entry Services To An Offshore Call Center
September 3, 2024Data entry isn’t a task that most business owners would like to do. It is repetitive, routinary, and it won’t do much to...
The Challenges of Hiring the Best Call Center Agents
September 3, 2024Getting the top talent from the labor market is hard, and so is hiring the best call center, agents. As a business owner...
How Outsourcing Outbound Calls Can Establish Startups
September 3, 2024If you want to run a fairly large in-house outbound call marketing team, you need to know that it may not be as easy as ...
3 Frequently Asked Questions (FAQs) When Outsourcing Market Research
September 3, 2024Market research is one of the crucial initiatives your company can take to understand your customers, improve your produ...
Outsourcing Technical Support and Its Benefits
September 3, 2024Business organisations nowadays are warming up to the idea of outsourcing the technical support aspect of their operatio...
The Crucial Role Technical Support Plays in Today’s Online Business
September 3, 2024Shopping experience nowadays has gone up a whole new level. Thanks to the technology called the internet, we can now mas...
How Excessive Performance Monitoring Can Suck the Life Out of Your Agents
September 3, 2024The quality of performance monitoring done to contact centre agents isn't something that should be compromised, let alon...
Why Empathy Statements can Improve the Overall Quality of Your Customer Service
September 3, 2024Being an effective customer service professional requires an extensive skill set. Patience, product knowledge, communica...