Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
5 Customer Retention Strategies Companies Should Implement
August 20, 2024Time and time again, retaining customers through lasting relationships is significantly beneficial for businesses. Take ...
The Importance of HIPAA-Compliant Call Center Services
August 19, 2024TL;DR: Healthcare organizations manage sensitive patient information every day. HIPAA establishes strict regulations to ...
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024Employee appreciation contributes to a healthy and productive workplace. According to research from Harvard Medical Scho...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in delivering excellent customer service and positive customer ex...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...
4 Causes of Conflicts Between Your Customer Support Teams
August 16, 2024As much as you would like to run your organization of customer support teams like a well-oiled machine, you cannot avoid...
Coffee Culture in the Call Center Workplace
August 16, 2024Coffee has long been part of workplace culture, especially in fast-paced outsourcing environments. For many employees, i...
How Callbacks Can Impact Your Business
August 16, 2024The customer service process continues to evolve as businesses strive to improve service quality and customer experience...
BPO: A Call Center Mom Shares Her Time Management Advice – I
August 15, 2024Working on a call center night shift is hard, especially if you have a family. You may think you won’t be able to spend ...