Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How Excessive Performance Monitoring Can Suck the Life Out of Your Agents
September 3, 2024The quality of performance monitoring done to contact centre agents isn't something that should be compromised, let alon...
Why Empathy Statements can Improve the Overall Quality of Your Customer Service
September 3, 2024Being an effective customer service professional requires an extensive skill set. Patience, product knowledge, communica...
The Rundown of Outsourcing Services in the Philippines
September 3, 2024After zeroing in on the Philippines as the country to outsource your office functions to, you would naturally want to fa...
How an Employee-Centric Culture Can Grow Your Business
September 3, 2024For years, customer service savvys have been revolutionizing the concept of customer-centricity. Traditionally, it is be...
5 Mistakes The Will Guarantee an Unsuccessful Sales Call
September 3, 2024You live in a world where customers are not afraid to take their business somewhere else if they receive sub-par service...
Call Centre Culture in Philippines
September 3, 2024If you want to get a real taste of the Philippine call centre culture, then go out in the city of Cebu at 3 A.M. Cebu ha...
How Your Business Can Succeed Through Market Research
September 3, 2024With the ease and convenience modern technology brings, starting a business is as easy as a few clicks of your finger. C...
3 Outsourcing Trends That Will Transform Your Business for the Better
September 3, 2024Outsourcing is hands down one of the best methods you can employ to grow your business. This isn't all theory and ideas,...
Improving Agent Morale in the Philippine Call Centre
September 3, 2024There exist several questions which as a Philippine call centre manager you may be asking yourself such as: why is the c...
Phililippine Call Centre Client Retention
September 3, 2024A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who ...