Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
BPO Plays a Key Role in Philippines Economic Growth
August 5, 2024The Philippines’ gross domestic product (GDP) grew nearly 7% in 2010. The economy weathered the 2008-2009 global recessi...
Philippine Telemarketing: Adapting to Night Shift Work
August 2, 2024While everyone else calls it a day, Philippine call center agents are just starting theirs. This is how it is when you w...
Call Centre: Search Engine Optimization
August 2, 2024Small business in the internet age is still about marketing. In this case, much of that marketing takes place online. Se...
The Evolution of BPO: Non-Voice Service Provider
August 2, 2024The Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wid...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...
Telemarketing: Appointment Setting
August 1, 2024For ordinary people, appointment scheduling is quite a typical thing. When they go to the dentist, they have to make an ...
BPO: Facts About Employees Leave I
August 1, 2024Soft management skills—people skills—are the critical element in battling high turnover and creating a high-retention wo...