Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How to Say “No” to Your Customers When You REALLY Need to
August 13, 2024You know the drill—it is imperative to concede to every caller request because the customer is always right. With that, ...
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Importance of Self-Care in a Hectic World of Call Center
August 13, 2024Many Philippine call center transactions are doomed from the outset, as the agents are just as stressed as the people ca...
3 Predictions on How Outsourcing Can Change in the Next 10 Years
August 13, 2024Outsourcing has benefited numerous industries through the years, leading to overwhelming improvements in work efficiency...
Latest Trends of the BPO Industry
August 7, 2024The BPO industry has come a long way since it started in the late 1990s. It has evolved tremendously and grown by leaps ...
Why Startups Need to Partner with a Data Mining Call Center
August 7, 2024From a 30,000-foot perspective, data mining is the process of searching, collecting, sorting, and analyzing data. The go...
How to Detect Call Center Scammers: 8 Tips for Call Center Agents
August 7, 2024Contact center fraud is escalating, driven by fraudsters' pivot to voice calls and the widespread use of AI for hyper-re...
Philippine Call Center: Dress for Success for Women
August 5, 2024First impressions are critical in a call center job interview. Your first impression is greatly influenced not just by y...
Outsourcing: 6 Tips to Keep Your Customer Data Safe
August 5, 2024If you’re outsourcing tasks related to marketing, customer support, and the like, you’ll inevitably need to relay some c...
Government Initiatives in Enhancing BPO Workforce
August 5, 2024The emergence of the BPO industry enormously affects the Philippines' unemployment rate. The government's main focus is ...