Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Government Initiatives in Enhancing BPO Workforce
August 5, 2024The emergence of the BPO industry enormously affects the Philippines' unemployment rate. The government's main focus is ...
Simple Ways Night Shift Call Center Agents Can Stay Healthy – Part 1
August 5, 2024Working in a call center is really an exciting job. Aside from the high salary, call center agents enjoy the work enviro...
BPO Plays a Key Role in Philippines Economic Growth
August 5, 2024The Philippines continues to stand out as one of Southeast Asia's fastest-growing economies. In 2024, the country's gros...
Philippine Telemarketing: Adapting to Night Shift Work
August 2, 2024While everyone else calls it a day, Philippine call center agents are just starting theirs. This is how it is when you w...
Call Centre: Search Engine Optimization
August 2, 2024Small business in the internet age is still about marketing. In this case, much of that marketing takes place online. Se...
The Evolution of BPO: Non-Voice Service Provider
August 2, 2024The Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wid...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...
Telemarketing: Appointment Setting
August 1, 2024For ordinary people, appointment scheduling is quite a typical thing. When they go to the dentist, they have to make an ...
BPO Facts: Why Employees Leave and How to Stop Them
August 1, 2024Soft management skills—people skills—are the critical element in battling high turnover and creating a high-retention wo...