Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Challenges of Hiring the Best Call Center Agents
September 3, 2024Getting the top talent from the labor market is hard, and so is hiring the best call center, agents. As a business owner...
How Outsourcing Outbound Calls Can Establish Startups
September 3, 2024If you want to run a fairly large in-house outbound call marketing team, you need to know that it may not be as easy as ...
3 Frequently Asked Questions (FAQs) When Outsourcing Market Research
September 3, 2024Market research is one of the crucial initiatives your company can take to understand your customers, improve your produ...
Outsourcing Technical Support and Its Benefits
September 3, 2024Business organisations nowadays are warming up to the idea of outsourcing the technical support aspect of their operatio...
The Crucial Role Technical Support Plays in Today’s Online Business
September 3, 2024Shopping experience nowadays has gone up a whole new level. Thanks to the technology called the internet, we can now mas...
How Excessive Performance Monitoring Can Suck the Life Out of Your Agents
September 3, 2024The quality of performance monitoring done to contact centre agents isn't something that should be compromised, let alon...
Why Empathy Statements can Improve the Overall Quality of Your Customer Service
September 3, 2024Being an effective customer service professional requires an extensive skill set. Patience, product knowledge, communica...
The Rundown of Outsourcing Services in the Philippines
September 3, 2024After zeroing in on the Philippines as the country to outsource your office functions to, you would naturally want to fa...
How an Employee-Centric Culture Can Grow Your Business
September 3, 2024For years, customer service savvys have been revolutionizing the concept of customer-centricity. Traditionally, it is be...
5 Mistakes The Will Guarantee an Unsuccessful Sales Call
September 3, 2024You live in a world where customers are not afraid to take their business somewhere else if they receive sub-par service...