Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Outsourcing: 6 Tips to Keep Your Customer Data Safe
August 5, 2024If you’re outsourcing tasks related to marketing, customer support, and similar functions, you'll inevitably need to sha...
Government Initiatives in Enhancing the Philippine BPO Workforce
August 5, 2024The Philippine government continues to play a critical role in developing the country's outsourcing industry. As the dem...
Simple Ways Night Shift Call Center Agents Can Stay Healthy
August 5, 2024Working in the outsourcing industry offers many opportunities, but maintaining good health can be challenging for employ...
BPO Plays a Key Role in Philippines Economic Growth
August 5, 2024The Philippines continues to stand out as one of Southeast Asia's fastest-growing economies. In 2024, the country's gros...
Philippine Telemarketing: Adapting to Night Shift Work
August 2, 2024Call center professionals in the Philippines often work overnight to support customers worldwide. While the schedule hel...
Call Center: Search Engine Optimization
August 2, 2024In today's digital landscape, small businesses rely heavily on online visibility to compete and grow. Marketing has shif...
The Evolution of BPO: Non-Voice Service Provider
August 2, 2024The Business Process Outsourcing (BPO) industry continues to expand as companies seek efficient ways to manage operation...
Philippines BPO: One of the Leading Players in Services Exports
August 2, 2024The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the busines...
How Telemarketing Appointment Setting Helps Businesses Secure More Sales Meetings
August 1, 2024Scheduling appointments is a routine part of everyday life. People book time with dentists, doctors, and other professio...
BPO Facts: Why Employees Leave and How to Stop Them
August 1, 2024Soft management skills—people skills—are the critical element in battling high turnover and creating a high-retention wo...