Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Center Skills: Essential Soft Skills for Customer Service Agents
August 14, 2024TL;DR: Strong customer relationships rely on well-trained agents with essential soft skills. Key call center skills are ...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics for 2026: Mid-Year Report
August 14, 2024Business process outsourcing continues to evolve as organizations seek greater efficiency, specialized expertise, and be...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” frequently, especially when discussing business economics. Over the years, outsourcing ha...
How to Say No to Customers Without Hurting the Customer Experience
August 13, 2024One of the biggest misconceptions in customer service is that representatives should always agree with every customer re...
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Why Self-Care Matters for Call Center Professionals
August 13, 2024Working in customer service can be rewarding, but it also comes with unique challenges. Agents manage high volumes of in...
The Future of Outsourcing: 5 Trends Shaping the Industry Beyond 2026
August 13, 2024Outsourcing has evolved from a cost-saving strategy into a long-term business advantage. Organizations now rely on outso...
Latest Trends of the BPO Industry
August 7, 2024The BPO industry has evolved significantly since its rapid expansion in the late 1990s. What began primarily as voice-ba...