Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Benefits of BPO Services for E-commerce
September 2, 2024E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purcha...
8 Must-Try Team Engagement Activities for Your Remote Team
September 2, 2024Employee engagement is one of the tell-tale signs of employee satisfaction. Typically, it isn’t easy to do, as each team...
Call Center Agent: Daytime Sleep Routine
September 2, 2024Working at night is one of the hardest challenges that Philippines call center agents may experience. Inbound and outbou...
Data Privacy in Call Centers: An In-Depth Look Into HIPAA
September 2, 2024The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the wor...
5 Cybersecurity Threats for Call Centers and How to Solve Them
September 2, 2024The emergence of the pandemic led many industries to face a lot of new challenges, such as the sudden shift to remote wo...
What is Blockchain Technology? Call Center Benefits and Uses
September 2, 2024Blockchain technology has revolutionized how people store and transfer digital information by offering a decentralized a...
Automation in BPO: 5 Tactics for Productivity and Accuracy
September 2, 2024Blockchain, data analytics, artificial intelligence, and chatbots are technologies that businesses employ today to meet ...
7 Motivational Quotes to Combat Burnout and Frustration
September 2, 2024Are you feeling burnt out lately? Have your sales numbers taken a dip? A lack of motivation and inspiration can start to...
Call Center Life: Personal Relationships at Work
September 2, 2024A major aspect of call center life is your social encounters, who you’re working with and with whom you spend much of yo...
How to Retain a Customer who is about to Quit Doing Business with your Company
September 2, 2024Customer retention is crucial to the success and survival of any call center business, or any business for that matter. ...