Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
Philippine BPO: Positivity to Relieve Stress at Work
August 21, 2024The Philippines is the acknowledged global leader in the Business Process Outsourcing (BPO) industry, a fact attributed ...
5 Customer Retention Strategies Companies Should Implement
August 20, 2024Time and time again, retaining customers through lasting relationships has shown to be significantly beneficial for busi...
Importance of Call Center HIPAA Compliance
August 19, 2024HIPAA, an acronym for the Health Insurance Portability and Accountability Act, was passed in 1996 to help ensure the con...
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...
Philippine Call Center: Qualities of a Mentor
August 16, 2024Working in a Philippine call center is tough, especially when you are new to this kind of job. You don’t know where and ...
How Outsourcing Gives You Access to Resources and Skill-Sets You Couldn’t Access Locally
August 16, 2024You don’t have to be an expert at everything to create a successful company. What you do need, however, is access to the...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...
4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use
August 16, 2024A sales script can help set the tone of your customer calls, but if it doesn’t have the necessary components, you might ...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...