Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How Philippine Call Centers Are Promoting Their Employees’ Welfare
August 22, 2024In the Philippines, call centers are hailed as the sunshine industry. For the past two decades, they have become one of ...
Philippine Call Center: Job Satisfaction
August 22, 2024It’s a fact that call centers in the Philippines are growing rapidly because of their competitive advantage. For the pas...
Philippine Call Center: Fast Food Facts
August 22, 2024With today’s fast-paced call center lifestyle, fast food is the fastest way to satisfy hungry stomachs. Philippine call ...
Customer Service: Building Self-Confidence
August 22, 2024Inbound call center agents know how difficult it can be to deal with customers on a day-to-day basis. If you work in a c...
Call Centre: Facts about Coffee
August 21, 2024Working in a call center environment is hard. You have to stay awake during odd hours when most people are asleep. You h...
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
Philippine BPO: Positivity to Relieve Stress at Work
August 21, 2024The Philippines is the acknowledged global leader in the Business Process Outsourcing (BPO) industry, a fact attributed ...
5 Customer Retention Strategies Companies Should Implement
August 20, 2024Time and time again, retaining customers through lasting relationships has shown to be significantly beneficial for busi...
Importance of Call Center HIPAA Compliance
August 19, 2024HIPAA, an acronym for the Health Insurance Portability and Accountability Act, was passed in 1996 to help ensure the con...
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...