Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Status of the BPO Industry in the Philippines
August 22, 2024From its first contact center in 1992, the BPO industry in the Philippines has grown to over 850 registered BPO companie...
4 Time-Tested Tips to Reduce Background Noise in a Contact Center
August 22, 2024One distractor that can hinder your employees from performing at their highest capabilities is noise. OSHA reports that ...
7 Probing Questions to Use to Provide Better Customer Service
August 22, 2024If you’re wondering how outsourcing agents deliver sterling customer support, one fundamental reason is the quality of t...
How Philippine Call Centers Are Promoting Their Employees’ Welfare
August 22, 2024In the Philippines, call centers are hailed as the sunshine industry. For the past two decades, they have become one of ...
Philippine Call Center: Job Satisfaction
August 22, 2024It’s a fact that call centers in the Philippines are growing rapidly because of their competitive advantage. For the pas...
Philippine Call Center: Fast Food Facts
August 22, 2024With today’s fast-paced call center lifestyle, fast food is the fastest way to satisfy hungry stomachs. Philippine call ...
Customer Service: Building Self-Confidence
August 22, 2024Inbound call center agents know how difficult it can be to deal with customers on a day-to-day basis. If you work in a c...
Call Centre: Facts about Coffee
August 21, 2024Working in a call center environment is hard. You have to stay awake during odd hours when most people are asleep. You h...
A Guide to Discovery Calls: How to Successfully Close a Deal
August 21, 2024When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...
Philippine BPO: Positivity to Relieve Stress at Work
August 21, 2024The Philippines is the acknowledged global leader in the Business Process Outsourcing (BPO) industry, a fact attributed ...