Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Five Effective Ways of Maintaining Active Listening in the Call
September 2, 2024Every call center agent should master active listening. By mastering this skill, an agent is more likely to deliver a po...
5 Challenges in a Call Center to Look Out for in 2023
September 2, 2024Times are constantly changing, and the call center sector is no different. The industry is transforming due to new techn...
Cultural Affinity between the US and Philippines
September 2, 2024American businesses that capitalize on BPO to gain global competitiveness make the English proficiency of workers a majo...
The Essence of Teamwork in a Call Center
September 2, 2024In an economy where competition is a challenge faced by every business, customers have increased their expectations when...
AI Technology and the Future of the BPO Industry in the Philippines
September 2, 2024The future of the Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it con...
Attrition: Challenge in Philippine Call Centers
September 2, 2024Despite the phenomenal growth, Philippine call centers are still facing major challenges, one of which is the high attri...
BPO: Work Behavior
September 2, 2024In Philippine BPO, your attitude is very important. This is how you feel about your work and your approach towards work....
BPO: A Call Center Dad
September 2, 2024Being a father is really hard. I know it’s the biggest responsibility that anybody could have. People expect a lot from ...
How to Give Constructive Criticism to Call Center Agents
August 26, 2024As a call center manager, you have to be comfortable giving feedback to your agents. Good feedback helps them improve th...
Lifestyle Change for Philippine Call Center Agents
August 26, 2024According to a study conducted by Nielsen Philippines, the cumulative compensation amount of BPO employees is about P250...