Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Attrition: Challenge in Philippine Call Centers
September 2, 2024Despite the phenomenal growth, Philippine call centers are still facing major challenges, one of which is the high attri...
BPO: Work Behavior
September 2, 2024In Philippine BPO, your attitude is very important. This is how you feel about your work and your approach towards work....
BPO: A Call Center Dad
September 2, 2024Being a father is really hard. I know it’s the biggest responsibility that anybody could have. People expect a lot from ...
How to Give Constructive Criticism to Call Center Agents
August 26, 2024As a call center manager, you have to be comfortable giving feedback to your agents. Good feedback helps them improve th...
Lifestyle Change for Philippine Call Center Agents
August 26, 2024According to a study conducted by Nielsen Philippines, the cumulative compensation amount of BPO employees is about P250...
What does it mean to be a Green Call Center
August 23, 2024Does any business have the right to call itself “green”? If we are really a green call center and put the environment fi...
Mind-Blowing Facts You Didn’t Know About Outsourcing to BPO Companies
August 23, 2024Are you looking to outsource your business tasks to BPO companies? Do you have a few things you need to make absolutely ...
The Status of the BPO Industry in the Philippines
August 22, 2024From its first contact center in 1992, the BPO industry in the Philippines has grown to over 850 registered BPO companie...
4 Time-Tested Tips to Reduce Background Noise in a Contact Center
August 22, 2024One distractor that can hinder your employees from performing at their highest capabilities is noise. OSHA reports that ...
7 Probing Questions to Use to Provide Better Customer Service
August 22, 2024If you’re wondering how outsourcing agents deliver sterling customer support, one fundamental reason is the quality of t...