Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Rundown of Outsourcing Services in the Philippines
September 3, 2024After zeroing in on the Philippines as the country to outsource your office functions to, you would naturally want to fa...
How an Employee-Centric Culture Can Grow Your Business
September 3, 2024For years, customer service savvys have been revolutionizing the concept of customer-centricity. Traditionally, it is be...
5 Mistakes The Will Guarantee an Unsuccessful Sales Call
September 3, 2024You live in a world where customers are not afraid to take their business somewhere else if they receive sub-par service...
Call Centre Culture in Philippines
September 3, 2024If you want to get a real taste of the Philippine call centre culture, then go out in the city of Cebu at 3 A.M. Cebu ha...
How Your Business Can Succeed Through Market Research
September 3, 2024With the ease and convenience modern technology brings, starting a business is as easy as a few clicks of your finger. C...
3 Outsourcing Trends That Will Transform Your Business for the Better
September 3, 2024Outsourcing is hands down one of the best methods you can employ to grow your business. This isn't all theory and ideas,...
Improving Agent Morale in the Philippine Call Centre
September 3, 2024There exist several questions which as a Philippine call centre manager you may be asking yourself such as: why is the c...
Phililippine Call Centre Client Retention
September 3, 2024A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who ...
7 Reasons Why Call Center Agents Quit and How to Avoid Them
September 3, 2024No industry is perfect. At some point, your employees may let go of their current position and decide to pursue other in...
10 Tips to Help You Deal With Difficult Callers
September 2, 2024Individuals with customer service jobs are the most prone to burnout. Working under extreme pressure, they deal with com...