Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
3 Outsourcing Trends That Will Transform Your Business for the Better
September 3, 2024Outsourcing is hands down one of the best methods you can employ to grow your business. This isn't all theory and ideas,...
Improving Agent Morale in the Philippine Call Centre
September 3, 2024There exist several questions which as a Philippine call centre manager you may be asking yourself such as: why is the c...
Phililippine Call Centre Client Retention
September 3, 2024A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who ...
7 Reasons Why Call Center Agents Quit and How to Avoid Them
September 3, 2024No industry is perfect. At some point, your employees may let go of their current position and decide to pursue other in...
10 Tips to Help You Deal With Difficult Callers
September 2, 2024Individuals with customer service jobs are the most prone to burnout. Working under extreme pressure, they deal with com...
How to Put a Call on Hold without Upsetting Your Customers
September 2, 2024Bob is on his laptop pounding away on the keyboard, a deadline is breathing down his neck. Suddenly, his internet connec...
Software Troubleshooting – What is it and Does it Entail?
September 2, 2024Technology has revolutionized the way businesses are carried out. In fact, new software is introduced every day making b...
These Tips Will Help Your Call Center Agents Sound More Confident
September 2, 2024When you’re only targeting your audience’s auditory senses, conveying ideas can be quite difficult. It’s much easier to ...
The IT-BPM sector in the Philippines: Trends and Statistics
September 2, 2024President Ferdinand “Bongbong” Marcos, Jr. stated his plan to improve the country’s digital connectivity in his inaugura...
Healthy Tips for Call Center Agents on the Night Shift
September 2, 2024If you work for a call center in the Philippines, chances are that you work at least some of your shifts at night. Wheth...