Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
5 Ways to Show Appreciation to Your Call Center Agents
August 16, 2024Employee appreciation contributes to a healthy and productive workplace. According to research from Harvard Medical Scho...
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in delivering excellent customer service and positive customer ex...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...
4 Causes of Conflicts Between Your Customer Support Teams
August 16, 2024As much as you would like to run your organization of customer support teams like a well-oiled machine, you cannot avoid...
Coffee Culture in the Call Center Workplace
August 16, 2024Coffee has long been part of workplace culture, especially in fast-paced outsourcing environments. For many employees, i...
How Callbacks Can Impact Your Business
August 16, 2024The customer service process continues to evolve as businesses strive to improve service quality and customer experience...
BPO: A Call Center Mom Shares Her Time Management Advice – I
August 15, 2024Working on a call center night shift is hard, especially if you have a family. You may think you won’t be able to spend ...
5 Ways You Can Build Trust with Customer Service
August 15, 2024One of the biggest challenges in the business world is building trust and a positive reputation with your customers. One...
Call Center Career Tips: Why Punctuality and Attendance Matter
August 15, 2024Punctuality is an important part of professionalism in any workplace, but it has an added impact in customer service ope...
BPO’s Impact on The Philippines' Real Estate Sector
August 15, 2024The Business Process Outsourcing (BPO) industry was not only expected to create more jobs for Filipinos. Still, it would...