Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Latest Trends of the BPO Industry
August 7, 2024The BPO industry has come a long way since it started in the late 1990s. It has evolved tremendously and grown by leaps ...
Why Startups Need to Partner with a Data Mining Call Center
August 7, 2024From a 30,000-foot perspective, data mining is the process of searching, collecting, sorting, and analyzing data. The go...
How to Detect Call Center Scammers: 8 Tips for Call Center Agents
August 7, 2024Contact center fraud is escalating, driven by fraudsters' pivot to voice calls and the widespread use of AI for hyper-re...
Philippine Call Center: Dress for Success for Women
August 5, 2024First impressions are critical in a call center job interview. Your first impression is greatly influenced not just by y...
Outsourcing: 6 Tips to Keep Your Customer Data Safe
August 5, 2024If you’re outsourcing tasks related to marketing, customer support, and the like, you’ll inevitably need to relay some c...
Government Initiatives in Enhancing BPO Workforce
August 5, 2024The emergence of the BPO industry enormously affects the Philippines' unemployment rate. The government's main focus is ...
Simple Ways Night Shift Call Center Agents Can Stay Healthy – Part 1
August 5, 2024Working in a call center is really an exciting job. Aside from the high salary, call center agents enjoy the work enviro...
BPO Plays a Key Role in Philippines Economic Growth
August 5, 2024The Philippines continues to stand out as one of Southeast Asia's fastest-growing economies. In 2024, the country's gros...
Philippine Telemarketing: Adapting to Night Shift Work
August 2, 2024While everyone else calls it a day, Philippine call center agents are just starting theirs. This is how it is when you w...
Call Centre: Search Engine Optimization
August 2, 2024Small business in the internet age is still about marketing. In this case, much of that marketing takes place online. Se...