Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Philippine Call Center: Work and Parenthood
August 15, 2024Before, in the typical Filipino family, only the father worked while the mother was usually the housewife and was there ...
Attractive Incentive Schemes That Call Centers Should Consider
August 15, 2024As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on t...
Call Center Skills: Essential Soft Skills for Customer Service Agents
August 14, 2024TL;DR: Strong customer relationships rely on well-trained agents with essential soft skills. Key call center skills are ...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics in 2021: A Year End Report
August 14, 2024Growth is always a welcome development for most businesses. However, rapid growth will inevitably hit a plateau that can...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” frequently, especially when discussing business economics. Over the years, outsourcing ha...
How to Say No to Customers Without Hurting the Customer Experience
August 13, 2024One of the biggest misconceptions in customer service is that representatives should always agree with every customer re...
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Why Self-Care Matters for Call Center Professionals
August 13, 2024Working in customer service can be rewarding, but it also comes with unique challenges. Agents manage high volumes of in...