Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Importance of Call Center Training
August 13, 2024Customers will pay for good service, and equally, they will pay to avoid bad service. It costs up to five times more to ...
Importance of Self-Care in a Hectic World of Call Center
August 13, 2024Many Philippine call center transactions are doomed from the outset, as the agents are just as stressed as the people ca...
3 Predictions on How Outsourcing Can Change in the Next 10 Years
August 13, 2024Outsourcing has benefited numerous industries through the years, leading to overwhelming improvements in work efficiency...
Latest Trends of the BPO Industry
August 7, 2024The BPO industry has evolved significantly since its rapid expansion in the late 1990s. What began primarily as voice-ba...
Why Startups Need to Partner with a Data Mining Call Center
August 7, 2024From a broad perspective, data mining is the process of searching, collecting, sorting, and analyzing data to turn raw i...
How to Detect Call Center Scammers: 8 Tips for Call Center Agents
August 7, 2024Contact center fraud is escalating, driven by fraudsters' pivot to voice calls and the widespread use of AI for hyper-re...
Women's Guide to Professional Call Center Interview Attire
August 5, 2024First impressions play a major role during a job interview. In the outsourcing industry, professionalism, confidence, an...
Outsourcing: 6 Tips to Keep Your Customer Data Safe
August 5, 2024If you’re outsourcing tasks related to marketing, customer support, and similar functions, you'll inevitably need to sha...
Government Initiatives in Enhancing the Philippine BPO Workforce
August 5, 2024The Philippine government continues to play a critical role in developing the country's outsourcing industry. As the dem...
Simple Ways Night Shift Call Center Agents Can Stay Healthy
August 5, 2024Working in the outsourcing industry offers many opportunities, but maintaining good health can be challenging for employ...