Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
How to Build a Positive and Fun Call Center Environment
August 15, 2024A positive workplace culture can significantly improve employee morale, productivity, and retention. In fast-paced outso...
6 Reasons Your Top Outbound Sales Agents Call It Quits
August 15, 2024A famous Pareto principle says that 80% of your productivity is being done by the top 20% of your people. That’s why kee...
Working in Philippine Call Centers: Balancing Career and Parenthood
August 15, 2024Parenthood and a full-time career both demand time, energy, and attention. For many professionals in the BPO industry, b...
Attractive Incentive Schemes That Call Centers Should Consider
August 15, 2024As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on t...
Call Center Skills: Essential Soft Skills for Customer Service Agents
August 14, 2024TL;DR: Strong customer relationships rely on well-trained agents with essential soft skills. Key call center skills are ...
BPO: My Story in BPO Industry – 2
August 14, 2024Working in a Philippines business process outsourcing center had its ups and downs. Yes, it’s true; the salary was reall...
Outsourcing Statistics for 2026: Mid-Year Report
August 14, 2024Business process outsourcing continues to evolve as organizations seek greater efficiency, specialized expertise, and be...
5 Crucial Skills a Call Center Agent Needs To Have
August 14, 2024Are you thinking of expanding your business but have limited resources to secure better infrastructure and hire more cus...
Business Process Outsourcing – Expectation Vs. Reality
August 14, 2024We hear the word “outsourcing” frequently, especially when discussing business economics. Over the years, outsourcing ha...
How to Say No to Customers Without Hurting the Customer Experience
August 13, 2024One of the biggest misconceptions in customer service is that representatives should always agree with every customer re...