Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Positive Reinforcement: How to Turn Customer Behavior into Sales
September 2, 2024A PwC study shows that 71% of American consumers would still rather interact with a person than a chatbot or other autom...
10 Ways to Improve Teamwork in Your Customer Service Team
September 2, 2024A day’s worth of work in a call center can be unpredictable. Employees have a hectic schedule to follow that changes dai...
A Manager’s Guide to Evaluate the Performance of an Outsourced Team
September 2, 2024Working with an outsourced team is already tricky, but it’s definitely a different challenge measuring how they’re farin...
Benefits of BPO Services for E-commerce
September 2, 2024E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purcha...
8 Must-Try Team Engagement Activities for Your Remote Team
September 2, 2024Employee engagement is one of the tell-tale signs of employee satisfaction. Typically, it isn’t easy to do, as each team...
Call Center Agent: Daytime Sleep Routine
September 2, 2024Working at night is one of the hardest challenges that Philippines call center agents may experience. Inbound and outbou...
Data Privacy in Call Centers: An In-Depth Look Into HIPAA
September 2, 2024The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the wor...
5 Cybersecurity Threats for Call Centers and How to Solve Them
September 2, 2024The emergence of the pandemic led many industries to face a lot of new challenges, such as the sudden shift to remote wo...
What is Blockchain Technology? Call Center Benefits and Uses
September 2, 2024Blockchain technology has revolutionized how people store and transfer digital information by offering a decentralized a...
Automation in BPO: 5 Tactics for Productivity and Accuracy
September 2, 2024Blockchain, data analytics, artificial intelligence, and chatbots are technologies that businesses employ today to meet ...