Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
7 Reasons Why Call Center Agents Quit and How to Avoid Them
September 3, 2024No industry is perfect. At some point, your employees may let go of their current position and decide to pursue other in...
10 Tips to Help You Deal With Difficult Callers
September 2, 2024Individuals with customer service jobs are the most prone to burnout. Working under extreme pressure, they deal with com...
How to Put a Call on Hold without Upsetting Your Customers
September 2, 2024Bob is on his laptop pounding away on the keyboard, a deadline is breathing down his neck. Suddenly, his internet connec...
Software Troubleshooting – What is it and Does it Entail?
September 2, 2024Technology has revolutionized the way businesses are carried out. In fact, new software is introduced every day making b...
These Tips Will Help Your Call Center Agents Sound More Confident
September 2, 2024When you’re only targeting your audience’s auditory senses, conveying ideas can be quite difficult. It’s much easier to ...
The IT-BPM sector in the Philippines: Trends and Statistics
September 2, 2024President Ferdinand “Bongbong” Marcos, Jr. stated his plan to improve the country’s digital connectivity in his inaugura...
Healthy Tips for Call Center Agents on the Night Shift
September 2, 2024If you work for a call center in the Philippines, chances are that you work at least some of your shifts at night. Wheth...
Positive Reinforcement: How to Turn Customer Behavior into Sales
September 2, 2024A recent study shows that 75% of consumers prefer interacting with a person for customer service rather than automated s...
10 Ways to Improve Teamwork in Your Customer Service Team
September 2, 2024A day’s worth of work in a call center can be unpredictable. Employees have a hectic schedule to follow that changes dai...
A Manager’s Guide to Evaluate the Performance of an Outsourced Team
September 2, 2024Working with an outsourced team is already tricky, but it’s definitely a different challenge measuring how they’re farin...