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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    A Guide to Discovery Calls: How to Successfully Close a Deal
    A Guide to Discovery Calls: How to Successfully Close a Deal
    August 21, 2024

    When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doin...

    Philippine BPO: Positivity to Relieve Stress at Work
    Philippine BPO: Positivity to Relieve Stress at Work
    August 21, 2024

    The Philippines is the acknowledged global leader in the Business Process Outsourcing (BPO) industry, a fact attributed ...

    5 Customer Retention Strategies Companies Should Implement
    5 Customer Retention Strategies Companies Should Implement
    August 20, 2024

    Time and time again, retaining customers through lasting relationships has shown to be significantly beneficial for busi...

    Importance of Call Center HIPAA Compliance
    Importance of Call Center HIPAA Compliance
    August 19, 2024

    HIPAA, an acronym for the Health Insurance Portability and Accountability Act, was passed in 1996 to help ensure the con...

    5 Ways to Show Appreciation to Your Call Center Agents
    5 Ways to Show Appreciation to Your Call Center Agents
    August 16, 2024

    According to a study conducted by Harvard Medical School, workplace appreciation and gratitude enhance company culture a...

    Philippine Call Center: Qualities of a Mentor
    August 16, 2024

    Working in a Philippine call center is tough, especially when you are new to this kind of job. You don’t know where and ...

    Ways to Increase Agents Product Knowledge
    Ways to Increase Agents Product Knowledge
    August 16, 2024

    Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...

    4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use
    4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use
    August 16, 2024

    A sales script can help set the tone of your customer calls, but if it doesn’t have the necessary components, you might ...

    Inbound Call Center: Dress Code
    Inbound Call Center: Dress Code
    August 16, 2024

    What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...