Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Ways to Increase Agents Product Knowledge
August 16, 2024Comprehensive product knowledge is an important factor in providing excellent customer service and experiences. Customer...
4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use
August 16, 2024A sales script can help set the tone of your customer calls, but if it doesn’t have the necessary components, you might ...
Inbound Call Center: Dress Code
August 16, 2024What to wear and how to look good could be the daily questions for most inbound call center agents as they go to work. B...
How to Show Recognition to Your Call Center Agents
August 16, 2024Call center agents have a pretty tough job. Let’s think about it. You’re stationed in a cubicle, addressing multiple cus...
Why Your Outsourcing Partner Should Be HIPAA Compliant
August 16, 2024The digital period has transformed the way people do business. In addition to allowing operations to be conducted remote...
4 Causes of Conflicts Between Your Customer Support Teams
August 16, 2024As much as you would like to run your organization of customer support teams like a well-oiled machine, you cannot avoid...
Coffee: A Call Center Staple
August 16, 2024Coffee—is there anything more important at a call center? Okay. Sales are pretty important, too, but that doesn’t mean c...
How Callbacks Can Impact Your Business
August 16, 2024The customer service process is continuously evolving to ensure quality in customer service delivery. For instance, call...
BPO: A Call Center Mom Shares Her Time Management Advice – I
August 15, 2024Working on a call center night shift is hard, especially if you have a family. You may think you won’t be able to spend ...
Call Center in the Philippines: Principles of Leadership Coaching
August 15, 2024Leadership qualities in professionals at all levels of the management hierarchy play a key role in the success of Philip...