Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
22 Call Center Metrics and KPIs to Measure Your Customer Service Efforts
September 17, 2024A customer service call center is a crucial part of any company, with thousands of agents dedicated to addressing client...
Five Best Telemarketing List Brokers for Your Business
September 17, 2024Deciding whether to hire a telemarketing service in the Philippines or handle it in-house involves weighing costs agains...
3 Most Effective Guidelines When Coaching Call Center Agents
September 17, 2024Intensive coaching and training are important to make sure that the agents of an outbound and inbound call center delive...
An In-Depth Guide to Business Process Management Methods
September 16, 2024Business process outsourcing (BPO) is a popular strategy companies use to cut costs, boost efficiency, and tap into spec...
What to Expect When Outsourcing Call Center Work
September 16, 2024Most companies find providing efficient and reliable customer service challenging. That’s why they turn to customer serv...
Five Tips for Improving Your Customer Service Agents’ Active Listening Skills
September 16, 2024Working in a call center requires a lot of communication skills. You might be thinking, "Thanks, Captain Obvious." But l...
Outsourcing Industry Trends to Watch Out For in 2024
September 16, 2024When your company faces challenges, business process outsourcing (BPO) companies can offer valuable support, no matter y...
The Best Workforce Management Practices Within the Call Center
September 16, 2024Workforce management (WFM) aims to ensure the right employees are in the right positions at the right times to keep a ca...
Call Center Technology: 5 Latest Trends and Strategies to Adopt In 2024
September 16, 2024Customer service is crucial for repeat business. In fact, 73% of business leaders say there's a direct link between serv...
Service-Level Agreement in BPO
September 16, 2024When you hear about outsourcing, you might come across terms like BPO, KPI, and SLA. But what do these abbreviations mea...