Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Difference Between a BPO and a Call Center
September 12, 2024There is a difference between a BPO and a call center. Many people often confuse the two, assuming they are the same. Le...
The Advantages of Live Chat Over Voice Support
September 12, 2024Over the past 10 years, customer service options have improved and become more diverse, giving both service providers an...
Why Small Businesses Should Work With a BPO Company
September 12, 2024As a business owner, you must attend to many aspects of your company, even though you can only do so much. To achieve yo...
Ways to Improve Call Center Efficiency
September 11, 2024An agent’s ability to complete tasks successfully significantly affects a Philippine call center's performance. If they ...
Outsourcing Services in Higher Education Helps Ensure Financial Viability
September 11, 2024Higher education is rapidly evolving as technology and student needs reshape the landscape. Institutions are moving beyo...
What Is BPO in the Insurance Industry?
September 11, 2024Economies of scale are important for businesses to stay competitive. Companies within the insurance sector are no except...
A Remote Team's Guide to Asynchronous Communication
September 11, 2024Remote work has been around for a while, but the COVID-19 pandemic made it a standard practice for many companies. Befor...
What Are the Different Types of Call Centers?
September 10, 2024The call center industry has grown significantly over the years and continues to evolve. It's no surprise, as 44% of peo...
Why Call Overflow Services Are Helpful to Your Business
September 10, 2024Call volume management is a major challenge for call centers. While hiring more customer service agents seems like a str...
Why Should Outsource Customer Relationship Management
September 10, 2024Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...