Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Call Center Technology: 5 Latest Trends and Strategies to Adopt In 2024
September 16, 2024Customer service is crucial for repeat business. In fact, 73% of business leaders say there's a direct link between serv...
Service-Level Agreement in BPO
September 16, 2024When you hear about outsourcing, you might come across terms like BPO, KPI, and SLA. But what do these abbreviations mea...
2024 Call Center Training Guide: Key to the Best Customer Experience
September 13, 2024Think of call centers as workplaces where employees need to be well-prepared to perform their jobs; skipping training ca...
How to Choose Between In-House and Outsourced Customer Support Teams
September 13, 2024Providing outstanding customer support is crucial for any business. It not only improves the overall experience but also...
How to Work With Your Outsourced Team: A Manager’s Guide
September 13, 2024Outsourcing is when you hire someone outside your company, locally or from another country, to handle certain business t...
Call Center Burnout: 5 Causes and How to Overcome It
September 13, 2024Call centers are the first point of contact for customer service in many industries, handling constant inquiries, compla...
Effective Customer Service: 5 Voice Tips for Dealing With Customers Over the Phone
September 12, 2024Have you ever had a conversation go badly because the other person thought you were upset, even when you weren't? This h...
Hospitality Industry Call Center
September 12, 2024If you’re running a hospitality business like hotels and restaurants, you need to make sure you’re meeting your clients’...
Cloud Computing: What It Is and How It Benefits Call Centers
September 12, 2024Many companies use different methods to make data processing more flexible and scalable. One effective approach is calle...
Gain a Competitive Edge With BPO for Banks and Financial Institutions
September 12, 2024Financial institutions can save money and grow their business using banking BPO (Business Process Outsourcing). This str...