Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
Ways to Improve Call Center Efficiency
September 11, 2024An agent’s ability to complete tasks successfully greatly impacts how well a Philippine call center operates. If they st...
Outsourcing Services in Higher Education Helps Ensure Financial Viability
September 11, 2024The COVID-19 pandemic has completely changed how colleges and universities operate. Many have shifted to online learning...
What Is BPO in the Insurance Industry?
September 11, 2024Economies of scale are important for businesses to stay competitive. Companies within the insurance sector are no except...
A Remote Team's Guide to Asynchronous Communication
September 11, 2024Remote work has been around for a while, but the COVID-19 pandemic made it a standard practice for many companies. Befor...
What Are the Different Types of Call Centers?
September 10, 2024The call center industry has grown significantly over the years and continues to evolve. It's no surprise, as 44% of peo...
Why Call Overflow Services Are Helpful to Your Business
September 10, 2024Call volume management is a major challenge for call centers. While hiring more customer service agents seems like a str...
Why Should Outsource Customer Relationship Management
September 10, 2024Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...
Why You Should Outsource Data Mining to Reliable Professionals
September 10, 2024Is your data mining taking up a lot of your time and costing you money that could be spent on other important parts of y...
Call Centers in the Philippines: The Rise of KPO
September 5, 2024Businesses face intense global competition and demanding customers and employees. Cost competitiveness and speed-to-mark...
A Definitive Guide on the Customer Journey Map for Call Centres
September 5, 2024Customers are one of the most important assets for every business; thus, understanding and serving them well is crucial ...