Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
An In-Depth Guide to Business Process Management Methods
September 16, 2024Business process outsourcing (BPO) is a popular strategy companies use to cut costs, boost efficiency, and tap into spec...
What to Expect When Outsourcing Call Center Work
September 16, 2024Most companies find providing efficient and reliable customer service challenging. That’s why they turn to customer serv...
Five Tips for Improving Your Customer Service Agents’ Active Listening Skills
September 16, 2024Working in a call center requires a lot of communication skills. You might be thinking, "Thanks, Captain Obvious." But l...
Outsourcing Industry Trends to Watch Out For in 2024
September 16, 2024When your company faces challenges, business process outsourcing (BPO) companies can offer valuable support, no matter y...
The Best Workforce Management Practices Within the Call Center
September 16, 2024Workforce management (WFM) aims to ensure the right employees are in the right positions at the right times to keep a ca...
Call Center Technology: 5 Latest Trends and Strategies to Adopt In 2024
September 16, 2024Customer service is crucial for repeat business. In fact, 73% of business leaders say there's a direct link between serv...
Service-Level Agreement in BPO
September 16, 2024When you hear about outsourcing, you might come across terms like BPO, KPI, and SLA. But what do these abbreviations mea...
2024 Call Center Training Guide: Key to the Best Customer Experience
September 13, 2024Think of call centers as workplaces where employees need to be well-prepared to perform their jobs; skipping training ca...
How to Choose Between In-House and Outsourced Customer Support Teams
September 13, 2024Providing outstanding customer support is crucial for any business. It not only improves the overall experience but also...
How to Work With Your Outsourced Team: A Manager’s Guide
September 13, 2024Outsourcing is when you hire someone outside your company, locally or from another country, to handle certain business t...