Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
What Are the Different Types of Call Centers?
September 10, 2024The call center industry has grown significantly over the years and continues to evolve. It's no surprise, as 44% of peo...
Why Call Overflow Services Are Helpful to Your Business
September 10, 2024Call volume management is a major challenge for call centers. While hiring more customer service agents seems like a str...
Why Should Outsource Customer Relationship Management
September 10, 2024Building personal connections with customers boosts your brand. With a solid customer relationship management (CRM) stra...
Why You Should Outsource Data Mining to Reliable Professionals
September 10, 2024Is your data mining taking up a lot of your time and costing you money that could be spent on other important parts of y...
Call Centers in the Philippines: The Rise of KPO
September 5, 2024Businesses face intense global competition and demanding customers and employees. Cost competitiveness and speed-to-mark...
A Definitive Guide on the Customer Journey Map for Call Centres
September 5, 2024Customers are one of the most important assets for every business; thus, understanding and serving them well is crucial ...
10 Challenges When Working Remotely and How to Solve Them
September 5, 2024Undoubtedly, the COVID-19 pandemic has drastically changed the world in more ways than one. As mandatory health protocol...
5 Tips to Improve Your Agent's Communication Skills
September 4, 2024A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer exper...
4 Skills Call Centre Leaders Can Cultivate
September 3, 2024As a call centre manager, you can expect to employee all different types of call centre agents. Some will come equipped ...
7 Reasons Why Call Center Agents Quit and How to Avoid Them
September 3, 2024No industry is perfect. At some point, your employees may let go of their current position and decide to pursue other in...