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Blog 

Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.

    A Closer Look Into Business Resilience vs. Business Continuity
    A Closer Look Into Business Resilience vs. Business Continuity
    September 17, 2024

    The COVID-19 pandemic took everyone by surprise, showing business leaders the need to be prepared for anything. However,...

    A Comprehensive Guide to Flexible Work Arrangements
    A Comprehensive Guide to Flexible Work Arrangements
    September 17, 2024

    Many people prioritize more in life above work, including taking care of oneself, dealing with personal responsibilities...

    22 Call Center Metrics and KPIs to Measure Your Customer Service Efforts
    22 Call Center Metrics and KPIs to Measure Your Customer Service Efforts
    September 17, 2024

    A customer service call center is a crucial part of any company, with thousands of agents dedicated to addressing client...

    Five Best Telemarketing List Brokers for Your Business
    Five Best Telemarketing List Brokers for Your Business
    September 17, 2024

    Deciding whether to hire a telemarketing service in the Philippines or handle it in-house involves weighing costs agains...

    3 Most Effective Guidelines When Coaching Call Center Agents
    3 Most Effective Guidelines When Coaching Call Center Agents
    September 17, 2024

    Intensive coaching and training are important to make sure that the agents of an outbound and inbound call center delive...

    An In-Depth Guide to Business Process Management Methods
    An In-Depth Guide to Business Process Management Methods
    September 16, 2024

    Business process outsourcing (BPO) is a popular strategy companies use to cut costs, boost efficiency, and tap into spec...

    What to Expect When Outsourcing Call Center Work
    What to Expect When Outsourcing Call Center Work
    September 16, 2024

    Most companies find providing efficient and reliable customer service challenging. That’s why they turn to customer serv...

    Five Tips for Improving Your Customer Service Agents’ Active Listening Skills
    Five Tips for Improving Your Customer Service Agents’ Active Listening Skills
    September 16, 2024

    Working in a call center requires a lot of communication skills. You might be thinking, "Thanks, Captain Obvious." But l...

    Outsourcing Industry Trends to Watch Out For in 2024
    Outsourcing Industry Trends to Watch Out For in 2024
    September 16, 2024

    When your company faces challenges, business process outsourcing (BPO) companies can offer valuable support, no matter y...

    The Best Workforce Management Practices Within the Call Center
    The Best Workforce Management Practices Within the Call Center
    September 16, 2024

    Workforce management (WFM) aims to ensure the right employees are in the right positions at the right times to keep a ca...