Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Ultimate Guide to Building a Customer Service Dream Team
September 17, 2024Good customer service is crucial for retaining customers and ensuring business success. It directly impacts customer sat...
Anatomy of an Ideal Call Center: 12 Skills Your Agents Should Have
September 17, 2024In today's consumer market, a company's success greatly depends on customer service. The training and professionalism of...
Outsourcing Tech Support: 6 Important Benefits to Your Business
September 17, 2024Technology has grown rapidly in the past decade, causing significant changes in how businesses operate and interact with...
A Closer Look Into Business Resilience vs. Business Continuity
September 17, 2024The COVID-19 pandemic took everyone by surprise, showing business leaders the need to be prepared for anything. However,...
A Comprehensive Guide to Flexible Work Arrangements
September 17, 2024Many people prioritize more in life above work, including taking care of oneself, dealing with personal responsibilities...
22 Call Center Metrics and KPIs to Measure Your Customer Service Efforts
September 17, 2024A customer service call center is a crucial part of any company, with thousands of agents dedicated to addressing client...
Five Best Telemarketing List Brokers for Your Business
September 17, 2024Deciding whether to hire a telemarketing service in the Philippines or handle it in-house involves weighing costs agains...
3 Most Effective Guidelines When Coaching Call Center Agents
September 17, 2024Intensive coaching and training are important to make sure that the agents of an outbound and inbound call center delive...
An In-Depth Guide to Business Process Management Methods
September 16, 2024Business process outsourcing (BPO) is a popular strategy companies use to cut costs, boost efficiency, and tap into spec...
What to Expect When Outsourcing Call Center Work
September 16, 2024Most companies find providing efficient and reliable customer service challenging. That’s why they turn to customer serv...